Support Practitioner Homeless Service
Pubblicato il 08-08-2026 - YMCA Liverpool in Firenze
**Location**: Florence House **Salary**: £27,924.41 per annum **Hours**:37.5 hours per week **Job Type**: Permanent/Fixed Term **Shortlisting**:15th December 2025 **Interview Date**:22nd December 2025 **Why this role would be great for you** As a Support Worker at YMCA Together you will naturally be an empathetic and caring person wanting to provide unconditional support for those experiencing homelessness and addiction issues. Your role as a Support Worker will be to create a safe environment that empowers residents to make positive changes in their lives. **What your week may look like** - Welcoming new residents in line with the service’s policies and procedures, carry out risk assessments and support people to continue in their journey towards independence - Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance - Responsible for promoting and safeguarding the welfare of adults/children/young people who are at risk - Advocate for social inclusion of the people you support ensuring they are able to access health and financial support - Ensuring Housing Vantaggi and Services Charges are collected and managed effectively - Developing and reviewing written support plans with the your residents that reflect their own needs, changes and hopes for the future - Work alongside the people in our services to address their physical and mental health issues, including liaison with primary and secondary health teams - Carrying out the immediate support needs of residents as appropriate, providing crisis intervention where necessary and working with services - Ensuring all health and safety and maintenance issues are raised in a timely manner - Participating in team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged. - Being flexible and responsive to the changing needs of the service,
ensuring our SHREK values runs through all of the work that you do - Promoting a supportive and inclusive culture within the service, valuing people and their diversity. **What can we offer you** Working with YMCA Together comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development. **The skills we are looking for** - EXPERIENCE- Ideally you will have a background of working within a charity, community project and/or previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24 hour residential support service - KNOWLEDGE - A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace - COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times - EMPATHY and RESPECT - The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries - COMMITMENT - The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed - ORGANISATION - Strong time management and the ability to manage to prioritise tasks - COMPUTER LITERACY - You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook. **What is a nice to have** - NVQ/L2 in Health and Social Care or equivalent - Experience of working within a psychologically informed working environment - Knowledge of housing management and IT databases - Awareness of benefits and how they work including Universal Credit and other welfare systems