Reservations and Sales Support Agent - Temporary

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bojea

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** This role is suitable for a highly dynamic, results driven and creative individual, who will handle all our Sales Support activities in Italy, including the Italian Travel Agencies & their Group Sales. The Sales Support Agent provides support to the General Manager, Sales Italy & Greece and Commercial Managers in all other Sales and Commercial activities. **Responsibilities**: - Support to our Key Account Agents (help desk)
- Responsible for our Groups Reservations & all Ticketing activities
- Responsible for our direct Customers Reservations and enquiries
- Support Check-in and Airport ticket offices during hours of operations
- Closing, Authorizing, and auditing of local ticket office activities
- Monitoring Sales via BSP-Link and assign ticketing authority
- Support Passengers’ Refunds and Customer Relations activities, handle sales reports & other related administrative duties as need be
- Updates and monitoring of the web content (local homepage), web support duties
- Review & distribution of B to C Newsletters, and B to B Flash info to travel agents




- Coordination of sales events
- Conduct Price Benchmarking / inventory analysis for the market
- Preparation & updates of product presentations for the sales team
- Preparation of figures and data to support review meetings and sales strategic decisions
- Support other markets in the Country Manager’s portfolio if required. Actual duties and responsibilities may include any or all of the functional duties & responsibilities listed above plus any other related tasks as assigned by the employee’s superior. **Qualifications**
- Tourism diploma/degree or relevant experience
- Sales support & reservations/ticketing experience (3 years) preferably with airline or tourism industry
- Strong knowledge of GDS combined with previous experience
- Good knowledge of Windows and MS Office
- On the job training for all Air Canada related used software systems **Conditions of Employment**:
**Linguistic Requirements** Bilingual (Italian and English) **Diversity and Inclusion** Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bojea