Online Customer Journey Governance Lead Specialist - Roma, Lazio, Italy
Pubblicato il 09-08-2026 - Jobtailor in Roma
Responsibilities
Project Management on Share Platforms
Formalize business ideas for submission to the central structure (Product/Operations).
Validate User Requirements (URs) and Functional Analysis for all strategic projects.
Coordinate brand priorities, including initiative briefs (expected benefits, KPIs, timelines, CAPEX, etc.).
Plan and monitor the brand’s project/basket/evolution roadmap.
Track project progress, manage escalations, and report deviations from initial URs.
Ensure timely communication with business stakeholders on initiative status.
Participate in User Acceptance Testing (UAT) with business representatives and provide Go/No-Go recommendations for production releases.
Support initiative launches, including timeline alignment, crowd-testing coordination, commercial planning, customer feedback collection, and KPI validation.
Define user requirements with relevant stakeholders.
Serve as Business Owner for brand front-end platforms: website, mobile app, in-store technology solutions.
Requirements
5+ years of experience in project management, demand roles, customer journey management, or online platform governance within complex, multi-channel environments.
Strong experience in defining user requirements, functional analysis, and UAT processes for digital platforms (web, app, PoS technology).
Proven ability to coordinate cross-functional initiatives, including planning, tracking, and reporting on project progress, KPIs, and expected benefits.
Solid understanding of online customer journeys and front-end platform operations.
Analytical mindset, with the ability to interpret data, customer feedback, and KPIs to drive project validation and continuous improvement.
Excellent stakeholder communication and collaboration skills, able to align multiple business functions and support Go/No-Go decision-making.
Detail-oriented, proactive, and capable of managing multiple projects simultaneously with minimal supervision.
Bachelor’s degree in business administration, Engineering, IT, or a related field; a Master’s or specialized certification is a plus.
Fluent English (written and spoken); additional languages are a plus.
Hard Skills
project management
user requirements definition
functional analysis
user acceptance testing (UAT)
KPI validation
data interpretation
customer journey management
cross-functional coordination
digital platforms
front-end platform operations
Soft Skills
stakeholder communication
collaboration
analytical mindset
detail-oriented
proactive
multi-project management
decision-making
customer feedback collection
initiative support
timely communication
Certifications & Qualifications
Bachelor’s degree in business administration
Bachelor’s degree in Engineering
Bachelor’s degree in IT
Master’s degree
specialized certification
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