Cards Product Expert

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bqtql

Overview ING Bank N.V. is looking for a Cards and Mobile Payments Expert, acting as Customer Journey Expert, to join one of the Cards & Mobile Payments squads. The Customer Journey Expert is responsible for the end-to-end management, development and optimization of card products and payment journeys, ensuring an outstanding customer experience while balancing business objectives, regulatory requirements and operational efficiency. Activities * Manage and optimize debit card, credit card, prepaid card and mobile wallet customer journeys. * Gather, analyze and document business, customer and regulatory requirements. * Prepare business cases, market analyses and functional requirements documentation. * Coordinate product developments and enhancements with internal and external stakeholders. * Support product launches, feature releases and implementation activities. * Monitor KPIs, customer behavior and operational performance through reporting and data analysis. * Conduct process reviews and identify opportunities to improve customer experience and operational efficiency. * Analyze market trends, customer insights and competitors' offerings to support product evolution. * Prepare management reports, presentations and performance analyses for governance forums and decision?making bodies. Responsibilities * Own the end-to-end lifecycle of Cards & Mobile Payments products and customer journeys, ensuring alignment with business objectives and customer needs. * Drive the continuous improvement of customer experience, digital adoption and operational efficiency across cards and payment journeys. * Ensure business requirements are clearly defined, prioritized and successfully translated into deliverable solutions. * Be accountable for the successful delivery of product enhancements, regulatory changes and strategic initiatives within the Cards & Mobile Payments domain. * Ensure compliance with internal policies, regulatory requirements and payment scheme obligations.



* Manage and align stakeholders across Product, IT, Operations, Risk, Compliance, Legal, Marketing and external partners. * Monitor product performance and identify opportunities to improve profitability, customer engagement and business results. * Contribute to the evolution of the Cards & Mobile Payments strategy by identifying innovation opportunities and market developments. * Facilitate collaboration across multidisciplinary teams, helping to remove impediments and drive delivery outcomes. Required skills * Experience of at least 2 years in the role. * Ability to manage critical situations through good decision?making skills. * Degree in Economics, Management Engineering or similar. * Knowledge of the English language. * Knowledge of innovative payments with focus on Mobile. Contract offer Working hours: Tempo pieno (37 hours per week) Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA) Starting annual base salary: 39,000€ Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance) The benefits of joining ING * Flexible Smart Working * Competitive base salaries and performance-based bonuses * Meal vouchers and corporate restaurant and bar * Health insurance and Accident insurance * Pension fund and welfare plan * Diverse cultures & Innovative mindsets * International Environment and Talent Program * Commitment to sustainability * Lots of training development opportunities to help you grow * Lots of moments dedicated to physical and mental well-being * Special day off when it is your birthday * Free water & coffee at the office Our Commitment Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bqtql