Customer Services Engineer
Pubblicato il 07-08-2026 - Barco in Saronno
Customer Services Engineer Location: Seoul, KR Key Responsibilities: Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency.
In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer's formal Barco training, and assists in the installation to enable the dealer's team to perform professional installations.
Resolve any issues, provide technical support and expertise, in order to obtain customer acceptance and satisfaction.
Provides feedback to the service requester on the status of the problem, take corrective actions and anticipates resolution time and estimated cost.
Reports discrepancies from customer upon completion of installation or support operations,
in order to give valuable feedback to management and to participate in the improvement of the process and of the products.
Perform scheduled/emergency on site service repairs, schedule and perform on site preventive maintenance.
Provide customer service reports, escalate open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities.
Logs necessary information on time in CRM system.
Maintain customer relations via phone/e-mail, or available service tools, and perform customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements.
Provide technical support to the rest of the organization.
Perform in-house/onsite/remote training for customers