Senior Customer Success Manager For Strategic Accounts
Pubblicato il 07-08-2026 - Data4 in Bardi
ph3Senior Customer Success Manager for Strategic Accounts at Data4 /h3pAbout the role As a Senior Customer Success Manager for Strategic Accounts at Data4, you will play a pivotal role in ensuring the satisfaction and success of our most valued clients.
Your primary focus will be on building strong relationships with strategic accounts, understanding their unique needs, and guiding them to achieve their business objectives using our solutions.
This position requires a blend of strategic thinking, customer advocacy, and a deep understanding of our products and services.
You will collaborate closely with cross-functional teams to deliver exceptional value and drive customer retention.
/ph3Key facts /h3ulliLocation: Cornaredo, Lombardy /liliEngagement: Full-time /liliSalary: Competitive, commensurate with experience /liliVisa: Sponsorship available for qualified candidates /li /ulh3What you'll do /h3ulliDevelop and maintain strong relationships with key stakeholders in strategic accounts to ensure their satisfaction and loyalty to Data4.
/liliAct as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly and effectively.
/liliConduct regular business reviews with clients to assess their needs, gather feedback, and identify opportunities for upselling or cross-selling additional services.
/liliCollaborate with sales teams to facilitate smooth transitions from sales to implementation, ensuring a seamless onboarding experience for new clients.
/liliWork closely with product management and engineering teams to communicate customer feedback and advocate for product enhancements that align with client needs.
/liliMonitor account health metrics and proactively address potential risks to customer satisfaction and retention.
/liliDevelop and implement customer success plans tailored to each strategic account, outlining goals, milestones,
and success criteria.
/liliProvide training and support to clients on the effective use of Data4's products and services, ensuring they derive maximum value.
/liliIdentify and share best practices and success stories from strategic accounts to foster a culture of continuous improvement within the organization.
/liliParticipate in industry events and conferences to represent Data4 and engage with potential clients and partners.
/liliCollaborate with marketing teams to create customer success content that highlights the achievements of strategic accounts.
/liliAnalyze customer data and feedback to identify trends and insights that can inform future product development and customer engagement strategies.
/li /ulh3Requirements /h3ulliA minimum of 5 years of experience in customer success, account management, or a related field, preferably within the technology or SaaS industry.
/liliProven track record of managing strategic accounts and driving customer satisfaction and retention.
/liliStrong interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels.
/liliExcellent problem-solving abilities and a proactive approach to addressing customer needs and challenges.
/liliFamiliarity with customer success metrics and methodologies, including Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT).
/liliExperience working collaboratively with cross-functional teams, including sales, marketing,
and product development.
/liliA results-oriented mindset with the ability to prioritize tasks and manage multiple accounts simultaneously.
/liliProficiency in CRM software and customer success tools, with a strong aptitude for data analysis.
/liliFluency in English is required; proficiency in Italian or other languages is a plus.
/li /ulh3Nice to have /h3ulliExperience in a leadership role within customer success or account management.
/liliFamiliarity with the data management or cloud services industry.
/liliPrevious experience in a startup environment, demonstrating adaptability and a hands?on approach.
/liliKnowledge of project management methodologies and tools.
/liliCertification in customer success or related fields.
/li /ulh3Skills tools /h3ulliStrong analytical skills to interpret customer data and derive actionable insights.
/liliExcellent presentation and public speaking skills for conducting business reviews and training sessions.
/liliProficiency in using CRM platforms such as Salesforce or HubSpot.
/liliFamiliarity with customer success software like Gainsight or ChurnZero.
/liliStrong organizational skills to manage multiple projects and deadlines effectively.
/li /ulh3Practical notes /h3ulliThis role is based in Cornaredo, Lombardy, and may require occasional travel to meet clients or attend industry events.
/liliThe ideal candidate will be a self?starter who thrives in a fast?paced environment and is passionate about helping customers succeed.
/li /ulpData4 is committed to fostering a diverse and inclusive workplace, and we encourage applications from individuals of all backgrounds.
/ppAt Data4, we believe that our success is driven by the success of our customers.
/ppJoin us in our mission to empower businesses through innovative data solutions.
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