Omnichannel Customer Care Lead: Elevate Experience

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7breuf

The Omnichannel Customer Care Lead at Coca-Cola HBC Italy will head the Omnichannel Customer Services Team to ensure a seamless, customer-centric service across online and offline channels. You will manage end-to-end care and hypercare for digital ordering solutions and offline channels, driving innovation while safeguarding continuity.
You will partner with Business Developers, Sales, Customer Teams, DTPS and Supply Chain to improve service quality, digital adoption and KPI performance,
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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7breuf