Remote Italian speaking Customer Support Advisor in Portugal!

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7btiag

Remote Italian speaking Customer Support Advisor in Portugal!

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About the job Remote Italian speaking Customer Support Advisor in Portugal!

Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!

Key Responsibilities

- - Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.

- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.

- Customer Service: Deliver high‑calibre customer service for post‑sales requests including delivery, warranties, and refunds.

- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.

- Sales Goals:



Achieve sales goals set on a quarterly basis while providing an excellent customer experience.

- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products. xkiyazw

Candidate Profile

- - Excellent communication skills coupled with empathy and team spirit

- Tech‑savvy

- Previous experience in Customer Service (preferable)

- Previous experience in sales is a plus

- Availability to work on rotational shifts

- Salary Conditions: Base salary (gross): 1050 euros x 14

- Performance bonus (gross): up to 225

- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract

- Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day

- Type of contract: 6 months with the possibility of renewal

Per questa posizione sono disponibili opzioni di lavoro a distanza/a casa.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7btiag