Remote Customer Representative
Pubblicato il 09-08-2026 - Informatica / Software in Roma
As a global leader in innovative products and services and the world's largest recycler of aluminum, we partner with customers in the automotive, beverage can, aerospace and specialties industries to deliver solutions that improve the benefits of balanced lightweight aluminum. We have a coordinated network of technically sophisticated rolling and recycling plants as well as foundries across 31 facilities in 9 countries throughout North America, South America, Europe, and Asia with 13,250 employees worldwide. The company is headquartered in Atlanta, USA.
Our customers include some of the largest and best-known brands in the world, including Coca-Cola, Ford, BMW, Jaguar Land Rover, Airbus, Boeing, Nespresso, Samsung, and others. Become part of our mission to create a sustainable world and start at our locations in Bresso as soon as possible: Technical Service Representative The Technical Customer Service (TCS) Leader plays a critical role in ensuring effective collaboration between customers' technical teams and the Novelis organization. Acting as the key technical interface, the role supports the entire product lifecycle, from specification development and product design through industrialization, delivery excellence, continuous product improvement, and identification of new business opportunities.
As a TCS Leader, you will drive technical partnerships with customers while ensuring Novelis solutions consistently meet the highest standards of quality, performance, and reliability. Lead the development, negotiation, and maintenance of customer technical specifications, ensuring alignment between customer requirements and Novelis capabilities. Support the development, qualification, validation, and continuous improvement of products, including metal characteristics, coating systems, and surface properties.
Manage technical customer relationships and serve as the primary point of contact for product performance and quality-related topics. Lead technical projects and product enhancement initiatives, translating market trends, customer feedback, and commercial opportunities into innovative solutions. Ensure consistent product performance across multiple metal sources within the Novelis network and external suppliers, enabling flexibility in metal routing while safeguarding quality standards.
Drive the qualification and monitoring of coating systems, paint suppliers, and chemical products, ensuring compliance with regulations, sustainability requirements, and security of supply. Collaborate closely with Operations, Quality, R&D;, Supply Chain, and Commercial teams to ensure customer expectations are fully understood and successfully delivered. Lead quality issue resolution processes, including customer claims management, root cause analysis, 8D investigations, and implementation of sustainable corrective actions.
Support master data management and other technical-administrative activities related to customer and product management. Identify and develop new business opportunities through technical innovation and strategic customer engagement. Master's degree in Materials Engineering, Chemical Engineering, Industrial Engineering, Metallurgy, or a related scientific discipline.
Minimum 5 years of experience in a manufacturing environment,
preferably within continuous process industries.
Experience in customer-facing technical roles, product development, quality, or process engineering. Strong knowledge of coil coating technologies and coating systems and background in coatings, paints, and surface treatment processes.
Experience with new product development, product validation, and industrial qualification processes. Familiarity with quality management tools, including root cause analysis and 8D methodology. Collaborative mindset with the ability to work effectively across international and cross-functional teams.
Strong customer orientation and relationship-building capabilities. Italian native, English fluent Experience working with ERP systems, preferably AS400 German fluent Compensation packaging The annual compensation for this position is 47,000- 52,000 euro with additional benefits and variable compensation where applicable (e.g. bonuses, incentive plan, MBO). The compensation range has been determined based on objective and gender-neutral criteria, including the scope of the role, required skills, relevant professional experiences, qualifications and level of responsibility.
Additional information regarding compensation, benefits, and career progression criteria will be provided during the recruitment process.
We offer flexible working hours and the possibility of mobile working as part of our hybrid work environment #Vantaggi from Novelis' membership in Corporate Benefits with great purchasing deals from well-known brands in various areas #Our individual training programs are designed to help you reach your full potential We live diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity. #