09 ago - Roma
Cross Border Talents
Remote Italian speaking Customer Support Advisor in Portugal!
About the job Remote Italian speaking Customer Support Advisor in Portugal!
Cross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!
Key Responsibilities
- Customer Interaction: Handle incoming user requests via telephone, email, and chat. Log call details into case management systems and provide responses and resolutions within SLA to customers.
- Customer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress. Their happiness is our happiness.
- Customer Service: Deliver high‑calibre customer service for post‑sales requests including delivery, warranties, and refunds.
- Sales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
- Sales Goals:
Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
- Order Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
Candidate Profile
- Excellent communication skills coupled with empathy and team spirit
- Tech‑savvy
- Previous experience in Customer Service (preferable)
- Previous experience in sales is a plus
- Availability to work on rotational shifts
- Salary Conditions: Base salary (gross): 1050 euros x 14
- Performance premio (gross): up to 225
- Health insurance: Since day 1 upon monthly payment - Free after 6 months of contract
- Schedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day
- Type of contract: 6 months with the possibility of renewal
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