TVS SCS RICO Italia fa parte di una multinazionale specializzata nella fornitura di un'ampia gamma di servizi tecnologici in tutta Europa, tra cui Break & Fix, IMAC, Service Desk, Progetti e Rollout, Help Desk, End User Computer e Supporto Deskside. L'azienda si avvale di professionisti esperti che si dedicano alla fornitura di soluzioni IT di livello mondiale. TVS SCS è alla ricerca di 9 Tecnici/Sistemisti IT da inserire nel proprio team di Milano.

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Tasks La descrizione dei compiti viene fornita in lingua inglese per essere meglio aderente alle richieste della posizione lavorativa. Nel testo che segue i termini Technician o Engineer sono da considerarsi equivalenti a Tecnici/Sistemisti IT. Dedicated onsite IT Engineers - Level 1 and Level 2 - The Desktop Technician will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.

Ideal candidate should have 1-2 years’ experience for the Level 1 engineer, and 2-3 years for the Level 2 engineer. The Technician will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts.

Monitor Service

Desk queues and act on the tickets, closing and re-routing as required to 2nd or 3rd level teams.

Device Break

Fix, Fault Diagnosis, Repairs, Assistance for warranty repairs. Placing device Image build on to new devices or rebuilds as required. Support & resolve with image issues e.G. SCCM. Support & fault analysis to customer’s various core OS e.Supporting common of the shelf applications support such as Outlook, MS Office etc.

Smart Hands

Eyes and Feet as Directed from Third party towers such as Networks, Server, telecoms, AV teams etc. Intermediate level of server and network support knowledge.

Ability to be able to connect a laptop to a switch console port and initiate a Putty/ Hyper terminal link to allow the network team to work on a no accessible switch.

Support to the Network AP in a normal office environment. Re-configure AP points with Network team instructions. Help with printer set up and configurations. Coordinate with manager / vendor when a 2nd / 3rd line is required from OEM and or Contract company supporting.

AV support as smart hands to work with vendors on issues. Being prepared to work out of hours when required and to provide out of hours on-call support cover as required. Performing asset inventory and warehousing activities as needed.

Works with procurement staff to purchase hardware and software. Ability to work in a project-based environment requiring flexibility and teamwork. Use of SCCM (or similar tools) for image installations and SW installations.

The technician must be able to communicate both in local language and English, written and verbal. Additional tasks for Level 2 IT Engineers will also include: To communicate clearly technical issues in easy-to-understand terms. Responsability to mentor less experienced technicians onsite or remotely.

Some travel between local offices may be required.

Service

Now. Trouble shooting and resolving local device network connectivity issues, good understanding of usage of network testing tools for cables as Fluke meter (Copper testing), Light Power meter (Fibre) and Visual Light source tool (Fibre). Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.

Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.Understanding of networking tasks e.Rack and Stack devices into a cabinet, Copper and Fiber cable testing abilities, Patching, Consol cable connection to a switch and sharing to NOC team via putty session. A proven capacity to lead others, mentor and train others in related deliverable IT in scope areas.

Language Skills: Fluency in Italian (native level).

Effective

English written and verbal is important to communicate with central teams. Collaboration experience, including remote control of PCs and video conferencing knowledge. Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects/upgrades (workstations).

Strong Microsoft

Office skills (Outlook, Word, PowerPoint and Excel) / O365, and understanding of Outlook's calendaring tool. Understanding of Exchange functional accounts and how they are used within Microsoft technologies.

Experience with doing hands and feet network testing and patching. Basic (hands-on) knowledge and experience of Cisco CUCM configuration (user creation, user deletion, user modification). Extremely good customer relationship management skills.

Benefits Corporate welfare Electronic meal voucher card Continuous and personalized learning path, through access to e-Learning platforms.

- 1 year fixed-term contract, with the possibility of transformation to permanent.
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