Africa Specialty Risks (ASR) is enabling sustainable economic development by fulfilling unmet insurance needs. Our platform provides local underwriting expertise, an unparalleled distribution network and access to global capacity. Founded in the heart of Africa and with offices across the continent and the Middle East, we provide regional market knowledge, data insights, and technical proficiency for capital partners who are looking to increase their presence in growth markets.

We also participate on each and every risk we underwrite with balance sheets in Bermuda, Mauritius and through Syndicate 2454 at Lloyd’s. ASR is committed to accelerating business growth by providing customised service and innovative insurance products to enable development.

Role Purpose The Applications Support

Specialist is responsible for providing technical and functional support for the company’s software, platforms, and business solutions. The role ensures that customers, internal users, and stakeholders receive timely and accurate assistance to maximise solution performance, resolve issues, and enhance user satisfaction. Role ResponsibilitiesCustomer & User Support Provide first‑line support for applications‑related incidents and service requests (e.user onboarding/offboarding, account closures, password management, how to queries).

Communicate clearly with users via email, chat, or ticketing systems. Escalate complex issues to senior support, development, or vendor teams when required. Monitor applications’ performance, integrations, and data flows.

Document technical procedures and support processes. Deliver training sessions for internal teams or end users. Partner closely with IT Development, QA, Data Engineering, BI and Infrastructure teams to validate business requirements and solutions changes.

Provide feedback to enhance application functionality and user experience. Participate in Application Testing, UAT, and Production Release activities (pre/post release). Proven experience supporting finance applications (General ledger, Technical ledger, journal posting, etc.) ~ Bachelor’s degree in IT, Computer Science, Engineering, or equivalent experience. ~1–3+ years’ experience in technical support, application support, or solution support. ~ Familiarity with APIs, databases (SQL), cloud platforms, or enterprise applications. ~ Experience using ticketing/support systems. ~ Knowledge of ITIL practices.

Experience working with SaaS environments or enterprise business solutions (ERP, CRM, HRIS, etc.).

Certifications such as ITIL Foundation, Microsoft, AWS, or similar.

Application Support Specialist - Hybrid Working

ADDETTO/A RULLATURA RIF Ser

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