Customer Service Back Office Engineer Water Utility Division

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bvwyq

Customer Service Back Office Engineer - Water Utility Division

Job Description

**Are you passionate about combining technical expertise with outstanding customer service to deliver world-class water solutions?**

Join us in developing smarter solutions for moving and transforming water, reducing energy consumption, and improving quality of life.

As our new **Customer Service Back Office Engineer – Water Utility Division** , you will provide technical support to customers and sales teams, helping ensure optimal product sizing, system solutions, and specifications for water utility applications.

You will be part of a diverse and inclusive culture that values growth, well-being, and belonging.

**What you will be doing**

As part of the **Customer Service & Solutions Centre (CSSC) Back Office team** , you will deliver technical support that strengthens customer relationships and contributes to business growth.

**Key responsibilities**

+ Provide technical support on product sizing, applications, system solutions, accessories, installations, and pricing.
+ Handle customer inquiries and prepare accurate quotations in line with Grundfos service standards.
+ Support sales teams on tenders and projects with sizing, specifications, calculations, delivery information, and operation and maintenance guidance.
+ Identify business opportunities and refer them to external sales teams.
+ Contribute to value-added services that improve customer experience and relationships.

**What makes you a great fit**

You are a technically skilled professional with a customer-focused mindset, strong problem-solving abilities, and a passion for delivering excellent service.

**Required qualifications**

+ Bachelor's degree in Mechanical, Electrical,



Environmental Engineering, or a related technical field.
+ Minimum 2 years of experience in technical customer support, application engineering, or a similar role, preferably within pumps, water systems, or industrial equipment.
+ Knowledge of product sizing, hydraulic calculations, and system design.
+ Strong communication skills with the ability to explain technical concepts clearly.

**Preferred qualifications**

+ Experience with CRM and ERP systems such as Salesforce or SAP.
+ Knowledge of water utility infrastructure, industry standards, and regulations.
+ Experience supporting tenders and project-based sales.

**Why you will love working here**

We care.

You can look forward to:

+ Flexible working hours and hybrid work opportunities.
+ Annual bonus, health insurance, and a strong focus on well-being.
+ Three additional paid volunteering days per year.
+ Access to training, learning opportunities, and development programs.

We are inclusive.

We welcome applications from people of all abilities, experiences, and backgrounds.

**Ready to unlock possibilities at Grundfos?

Apply today.**

To learn more, follow us on LinkedIn or visit **grundfos.com** .

**What we offer**

In line with Italian pay transparency regulations:

+ CCNL: Metalworking Industry and Plant Installation – Federmeccanica.
+ Indicative gross annual salary: **EUR 37.000 – 52.000** , depending on experience, skills, and market benchmarks.
+ Competitive total rewards package including premio and benefits.

Information at a Glance

**Job details**

Workplace: Hybrid (office and home-working)

Job Location: Truccazzano, Milano, Italy

Contract Type: Full-Time

Employment Type: Regular

Required Skill Profession

Other General

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bvwyq