IT Infrastructure & Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bw9rz

The role

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You are the single point of accountability for internal IT and the workplace as we scale from 200 to 300+ people across 4+ countries. You own device lifecycle, access, company software, and the technical experience of all-hands and internal events. You build the foundations (IdP, MDM, inventory, processes) and make them scale with growth.

We are looking for a builder: someone who has already set up or structured IT ops in a growing company, not only operated a mature stack.

What you will do

Foundations (first months)

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- Select and set up an IdP (e.g. Google Workspace, Okta) and MDM for device management

- Build a complete asset inventory and its lifecycle

- Put onboarding/offboarding on a process, with tracked and timely access removal (security-relevant)

- Define the support model that fits Milan and the out-of-office teams best as we grow

IT Operations & Support

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- Point of reference for day-to-day technical support (hardware, software, connectivity) in Milan

- Remote support and coordination of local hands for Barcelona, Madrid and Berlin

- SLAs and a reusable internal knowledge base

Onboarding / Offboarding & access

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- Devices and access ready for every new hire's day one, across all countries

- Tracked account provisioning and deprovisioning

- Asset inventory and lifecycle (purchase, assignment, reassignment, decommissioning)

SaaS & Vendor Management

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- Ownership of company-level software subscriptions: licenses, renewals, costs, seats

- Manage IT vendors (hardware and software procurement), tracking performance and spend

- Multi-country hardware logistics: shipping, customs, VAT,



local warranties

Workplace & AV

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- Set up and run audio/video equipment for all-hands and company-wide presentations

- Meeting rooms: booking system, microphones, screens, room reliability

Must-have

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- Experience in IT ops / IT support at a growing company, with at least one setup built or structured independently

- Comfort with MDM and an IdP (Google Workspace, Okta or similar)

- Vendor and budget management

- Comfort with on-site work on AV and events

- Fluent Italian and English

Nice-to-have

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- Experience in multi-country (EU) environments

- Exposure to security/compliance frameworks (ISO 27001, SOC2)

- Spanish or German

Out of scope

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- Security architecture and compliance policy definition (owned by Eng/Security; you own operational IAM)

- Internal software development

Success in the first months

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- 90 days: onboarding/offboarding on a process and tracked; complete asset inventory; IdP and MDM live; support model defined

- 6 months: SaaS map and spend under control with a rationalization plan; device-ready onboarding across all countries within SLA; reliable all-hands and meeting rooms

Rewarding Your Contribution

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- Annual Salary Range: €50,000 – €70,000

- Equity Package: Align your growth with the company’s long-term success.

Benefits That Matter

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- Hybrid Work: Flexibility to balance remote work with in-person collaboration at our Milan HQ.

- Health Insurance: Comprehensive coverage to ensure peace of mind.

- Meal Vouchers: Daily support to make your lunch breaks easier.

- Performance Bonuses: Rewards tied directly to measurable results. xysqume

- Team Retreats & Off-sites: Dedicated time to connect, collaborate, and spark bold ideas.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bw9rz