ppA highly cross-functional role, requiring the ability to connect people, ideas, and projects while fostering collaboration across different teams and business units of bCasa di Langa Resort 5* /b, bVietti /b, bEnrico Serafino /b and bParma Calcio 1913 /b. Helping contribute to the growth of our brands and the continuous enhancement of the guest experience, they will promote the creation of memorable and authentic interactions at every touchpoint. /p pThey are responsible for developing, coordinating, and enhancing all bDirect-to-Consumer (DTC) /b activities across our businesses, creating meaningful connections between the worlds of wine, hospitality, events, partnerships, and guest experience among our businesses. /p pThe DTC Manager will collaborate closely with the relevant Leaders of Hospitality, FB, Sales, Marketing, Events and Guest Relations Function of each business to ensure strong partner engagement and business alignment, ensuring all guest interactions reflect the values, standards, and service philosophy of the organization. /p h3What you will do /h3 h3Hospitality Guest Experience /h3 ul liAct as the primary liaison between the wineries and the resort, ensuring seamless coordination of guest experiences, events, wine-related activities, and hospitality initiatives, ensuring all guest interactions reflect the values, standards, and service philosophy of the organization. /li liCoordinate and support the planning and execution of wine experiences, winery visits, tastings, private events, lunches, dinners, and hospitality packages involving multiple business units ensuring operational excellence. /li liAssist with group tastings, wine-related experiences, and guest-facing activities when operational support is required. /li /ul h3Direct-to-Consumer Wine Club /h3 ul liSupport the development and execution of Direct-to-Consumer (DTC) initiatives, customer engagement programs, and Wine Club activities. /li liIdentify opportunities to enhance customer experiences and increase engagement across all consumer touchpoints. /li liContribute to the creation of memorable and brand-aligned experiences that strengthen customer loyalty and long-term relationships.

/li /ul h3Marketing Brand Activation /h3 ul liAssist in the creation, coordination, and execution of integrated commercial and marketing initiatives involving both hospitality and winery brands. /li liWork with internal stakeholders to source content, materials, and information for seasonal campaigns, brand storytelling, social media initiatives, and promotional activities. /li liSupport brand visibility initiatives and ensure consistency across all guest-facing and customer engagement activities. /li /ul h3Partnerships Business Development /h3 ul liBuild and maintain relationships with travel agencies, tour operators, hospitality partners, destination management companies, and other strategic partners in close collaboration with Sales Specialists and Sales Function and relevant cross-functional teams to ensure strong partner engagement and business alignment. /li liSupport the development of partnership opportunities that increase brand awareness, guest acquisition, and customer loyalty. /li liContribute ideas and recommendations to support the long-term growth, positioning, and commercial success of the winery and hospitality brands. /li /ul h3Project Coordination Cross-Functional Collaboration /h3 ul liServe as a cross-functional collaborator, facilitating communication and collaboration among departments with different priorities, workloads, and operational needs. /li liMonitor ongoing projects and ensure timely execution while maintaining the highest service and brand standards. /li liPrepare presentations, reports, project updates /li liSupport the implementation of operational improvements and best practices across departments and business units. /li /ul h3Who we are looking for /h3 ul liUniversity studies in Hospitality Management, Tourism, Business Administration,

Marketing, Communications, or a related field preferred. /li liMinimum 3–5 years of experience in luxury hospitality, wine tourism, guest relations, events, sales, or related fields. /li liPrevious experience within a 4* or 5* hotel environment, preferably in Front Office, Events, Sales, Guest Relations, or Hospitality Operations. /li liStrong understanding of hotel operations, interdepartmental dynamics, and international luxury hospitality service standards. /li liExperience in wine, wine tourism, luxury travel, or lifestyle brands is highly desirable. /li liFluent written and spoken Italian and English are required. /li liExceptional interpersonal and relationship-building skills, with empathy, emotional intelligence, and strong listening abilities. /li liStrong organizational and project management capabilities, with the ability to coordinate activities across multiple teams and business functions. /li liCollaborative mindset with a strong team-oriented approach. /li liProfessional maturity and judgment, with the ability to remain composed and solution-oriented under pressure. /li liAttention to detail and commitment to excellence. /li liCuriosity, initiative, and willingness to continuously learn, with openness to feedback. /li liCommercial awareness and understanding of guest experience principles. /li liAuthenticity, enthusiasm, and positive energy, with the ability to represent the brands with credibility, professionalism, and natural authority. /li liHumility, self-awareness, and passion for hospitality, wine, travel, and creating memorable experiences. /li /ul h3About Our Group /h3 pKause Group Italia srl is part of Krause Group, a U.S. based parent company comprising a diverse set of domestic and international businesses. Krause Group is parent company also to historic Italian wineries Vietti, Enrico Serafino and Luxury Resort Casa di Langa. /p pKrause Group Italy is an Equal Opportunity Employer. Candidates of all backgrounds are encouraged to apply. /p pKrause Group believes in People First. We are an Equal Opportunity Employer building a culture of equity and inclusion. /p /p #J-18808-Ljbffr

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