Customer Quality Engineer Junior (f/m/diverse)
Pubblicato il 09-08-2026 - Ppg in Quattordio
About the Role
Faccia ora il prossimo passo nella sua carriera: scorra verso il basso per leggere la descrizione completa del ruolo e invii la sua candidatura.
PPG is looking for a Customer Quality Engineer (CQE) to join our Automotive organization. This position plays a critical role as the primary interface between customers and PPG operations, ensuring timely resolution of quality concerns and driving continuous improvement initiatives across the organization. The CQE acts as the link between Technical, Sales, Supply Chain, Manufacturing and Quality teams, leading Root Cause Analysis activities and coordinating cross‑functional teams to ensure robust corrective and preventive actions are implemented. This is a customer‑facing role with exposure to major OEMs such as Ferrari, Stellantis and other key automotive customers, offering a unique opportunity to combine technical expertise, customer interaction and operational improvement. The role includes approximately 30% travel across Europe.
Key Responsibilities
-
- Serve as the primary customer interface for quality concerns, customer claims and technical escalations.
- Manage customer line issues and ensure effective traceability, investigation and resolution of complaints.
- Lead and facilitate Root Cause Analysis (RCA) activities using structured problem‑solving methodologies.
- Coordinate cross‑functional teams including Manufacturing, Process Engineering, Technical Laboratory, Planning, Warehousing and Supply Chain.
- Develop, implement and monitor corrective and preventive actions (CAPA) to eliminate recurring issues.
- Prepare and present customer reports, including 8D reports, A3 reports, technical presentations and action plans.
- Support customer audits, site visits and quality reviews.
- Ensure compliance with customer‑specific requirements and automotive quality standards.
- Maintain and improve quality documentation, including FMEA, Control Plans and risk mitigation activities.
- Monitor quality KPIs and customer scorecards through customer portals.
- Promote continuous improvement initiatives focused on customer satisfaction, process optimization and reduction of quality incidents.
- Share lessons learned and best practices across the organization.
Qualifications
-
- Bachelor's or Master's Degree in Chemistry.
- Strong interest in the automotive industry and customer‑facing quality roles.
- Fluent English, both written and spoken.
- Availability to travel approximately 30% across Europe.
- Strong analytical and problem‑solving capabilities.
- Excellent communication and stakeholder management skills.
Preferred
-
- Previous experience in quality, manufacturing, laboratory or automotive environments.
- Knowledge of automotive quality standards and customer‑specific requirements.
- Familiarity with:
-
- 8D Methodology
- 5 Why Analysis
- Fishbone Diagram
- A3 Problem Solving
- FMEA
- Control Plans
- IATF 16949
- ISO 9001
- Lean Six Sigma Green Belt certification or willingness to obtain it.
- Internal Auditor certification (IATF 16949).
What We Offer
-
- Exposure to leading automotive OEM customers.
- International environment with approximately 30% European travel.
- Structured onboarding and training program.
- Opportunity to develop expertise in Automotive Customer Quality.
- Strong interaction with Operations, Technical, Manufacturing and Commercial teams.
- Career growth opportunities within a global industry leader.
Salary
Base salary range: 34,000 EUR to 38,000 EUR per year.
Legal and Equal Opportunity
We confirm that this job posting is based on objective and gender‑neutral criteria and complies with the relevant provisions of the applicable collective labour agreement.
PPG provides equal opportunity to all candidates and employees. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, colour, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. xysqume
If you need an adjustment due to a disability, please email
PPG pay ranges and benefits can vary by location and are intended to compensate employees competitively in different geographic markets.
#J-18808-Ljbffr