09 ago - Padova
absa
Job Summary
Si candidi in fretta: consulti la descrizione completa scorrendo verso il basso per scoprire tutti i requisiti di questo ruolo.
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- To manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business.
- The jobholder will be responsible for business development both with new customers and with existing customers.
- A primary objective is to cross sell the full Corporate product set.
- Customer acquisition to be at the centre of focus of the jobholder.
- In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service.
- To ensure full compliance and adherence to Absa Group policies.
Job Description
Sales and Service
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- To proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship.
- Develop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities.
- Determine the products that are most effective in meeting customer’s needs and be able to propose them, at short notice, both reactively and proactively.
- Increase the market share through consistent acquisition of new to bank clients.
- Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers.
- Deliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards.
- Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers.
- Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file.
- Ensure development of and revisions to Customer Relationship Plan.
- Arrange company visits and undertake product presentations where appropriate.
- Develop and maintain links with local business community.
- Promote use of digital channels.
Business Management
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- Research, create and follow up on a target list for potential new business.
- Identify priority customers using the Customer Relationship Plan to assess their present and potential needs.
- Maintain a high standard of Operational Control including adherence to Risk Management Control Document (RMCD) guidelines, KYC & STM procedures and other bank policies.
- To ensure all Bank Policies in relation to Regulation, Compliance and Legal are fully always adhered to.
- To review refer lists on a daily basis and within the set time frame.
- Ensure all accounts within portfolio are linked on CID and data held comply with the Bank standards.
- Ensure creation of Credit Applications.
- Delinquent Accounts to be monitored and attended promptly to decrease impairment rate.
- Be fully involved in the customer on boarding and Account Opening process.
- Attend team meetings and contribute fully, including suggestions for ways of improving customer service.
People Management & Team Working
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- Build effective relationships with branch staff and key support functions.
- Share knowledge experience and best practice with other team members.
- Work cross functionally with the key service providers to ensure seamless service to our customers.
- Creating an environment as per the values of Absa.
- Depending on business contingencies, you may be called upon to perform other duties assigned to you by Management.
Self
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- Agree on the Business objectives.
- Pursue self-development to increase personal effectiveness acknowledging strengths and areas for development.
- Demonstrate the values of Absa.
Preferred Education
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- Degree in Banking, Finance, Business Administration, Marketing, Economics or a related field.
- Partly ACCA qualified would be considered an advantage.
Preferred Experience
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- Degree holder with a minimum of 1 year's relevant experience in Relationship Management, Business Development, Sales, Customer Service or Banking; or
- A minimum of 3 years' experience within the banking or financial services sector is highly desirable.
Knowledge & Skills
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- Good knowledge of branch based products and services frequently used by Corporate/Business Banking customers including features, and set‑up arrangements.
- Good knowledge of internal instructions/procedures.
- Good knowledge of the roles and responsibilities of other members of the Relationship Team/Corporate Relationship Support Team.
- Awareness of the products and services offered by the Personal Sector, including features and requirements to set up products.
- Good knowledge of the Bank’s service standards. xysqume
Technical Competencies
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- Relationship skills
- Sales and negotiation skills
- General Corporate skills
- Product skillsCommunication skills
- Where appropriate, specialist industry knowledge of a particular industry
Behavioural Competencies
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- Result Driven
- Communicate Effectively
- Problem Solutioning
- Business Ethics
- Teamwork
Education
Higher Certificate: Business, Commerce and Management Studies.
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