Technical Support Europe - Immunoassay
Pubblicato il 09-08-2026 - Beckman Coulter Diagnostics in Bologna
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Beckman Coulter
Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. We are seeking a dedicated and knowledgeable Hardware Immuno System Technical Support Specialist to join our team. The ideal candidate will have extensive experience with hardware systems, particularly within the Medical Device industry. This role is crucial in ensuring our customers receive timely and effective technical support for our diagnostic hardware products.
The Hardware System Technical Support
Specialist will handle troubleshooting, maintenance, and repair inquiries, ensuring high levels of customer satisfaction and product performance. He’s responsible for Pro‑active actions to ensure the best efficiency in Service organization across Europe.Key Responsibilities
- Technical Support and Troubleshooting: Provide expert-level technical support for diagnostic hardware systems, including instruments, devices, and related peripherals.
Immunoassay system knowledge will be considered a plus.
- Customer Assistance: Respond promptly to customer inquiries when local engineer needs support through virtual or on‑site visits.
- Product Knowledge and Training: Maintain an in‑depth understanding of the diagnostic hardware product line, including specifications, functionalities, and common issues.
- Quality and Improvement: Monitor and analyze support metrics to identify trends, recurring issues, and areas for improvement on service efficiency and cost of parts.
Qualifications
- Associate’s degree or Bachelor’s degree in Biomedical Engineering, Electronics, Information Technology, or a related field.
- Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.
- Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
- Excellent problem‑solving skills with the ability to diagnose and resolve complex hardware issues.
- Strong verbal and written communication skills, with the ability to clearly convey technical information to non‑technical users both in English and Italian.
Working Conditions
- This role is Remote based, with travel in Europe required to client sites or meetings for approximately 70% of the total time available.
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