System engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bylf5

Experteer Overview As a System Engineer, you will lead technical delivery and coordinate proactive service support for complex customer environments. You'll act as the trusted technical contact for key Italian customers, collaborating with global delivery and operations teams to sustain service health and performance. You will combine hands-on expertise with strong coordination and customer-facing skills to drive service excellence and continuous improvement.

The role is Milan-based with on-site engagement and potential future hybrid flexibility, focused on delivering value through ITIL-driven processes and close customer partnerships.

Retribuzione / Benefits Act as the technical lead for assigned customers to ensure service health and performance

Collaborate with internal technical teams to understand and deliver customer requirements

Manage and prioritise customer requests for timely resolution and premium service delivery

Participate in technical discussions and provide input on operational issues and improvements

Lead operational meetings, handle inquiries, and manage escalations or critical incidents





Monitor and improve SLA performance in coordination with Service Delivery/Customer Service Managers

Ensure smooth transition of services into operations

Oversee and coordinate patching and maintenance activities with customers and internal teams

Support sales and service management in identifying opportunities for service improvements and growth

Operate within ITIL processes to ensure structured, high-quality service delivery

Responsabilità Minimum 3-5 years in technical support roles within infrastructure services

Strong coordination skills across multiple technical teams in a global environment

Hands-on expertise in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking

Experience in ITIL-based service management environments

Proven ability to manage customer relationships, escalations, and operational performance

Strong problem-solving, communication, and influencing skills

Ability to work independently with a proactive and structured approach

Italian language proficiency at C2/native-level and fluent English

Requisiti fondamentali

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bylf5