Customer Quality Engineer

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Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begin driving your career forward!

Job Title

Customer Quality Engineer

Location

Reggio Emilia, 42124

Italy

Travel

Required Travel: 0 - 30%

Job Description
Position summary

We're looking for a Customer Quality Engineer in Reggio Emilia. This role involves managing customer complaints, delivering product excellence and ensuring customer satisfaction.

Collaboration with cross-functional teams across the Organization will be part of your daily tasks to ensure tailored, fact-based, and timely responses.

Main Responsibilities

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- Manage customer quality complaints end-to-end, from receipt to closure.

- Analyze customer non-conformities and coordinate resolution using structured problem-solving tools (e.g., 8D, RCA, Ishikawa, 5 Whys).

- Colaborate to ensure production continuity by minimizing the impact of quality issues on volumes and deliveries.

- Act as the main point of contact for customers on quality topics, ensuring clear, timely, and professional communication.

- Coordinate internal activities with technical departments (R&D;, Manufacturing, Industrial Engineering, Supply Chain) to identify root causes and implement corrective and preventive actions.

- Monitor the effectiveness of implemented actions and ensure formal closure of complaints within agreed timelines.





- Monitoring Customers IPM and PPM focusing on critical issues collaboranting in improvement plan definition and implementation to reducethem and maintain high level of customers trust

Main Opportunities And Challenges

Opportunity to work in a dynamic and multinational reality, with excellent career opportunities.

Short term challenge: Customer IPM & PPM improvement according to KPI targets

Long term challenge: Further improvement and strengthening of relationship with customers, establishing robust communication together with fast and effective support in order to give customers certainty of having always a trusted partner.

Job Position Requirements

Education: University bachelor degree

Degrees Required In "Engineering " - Degrees Preferred "Mechanical Engineering"

Professional background

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- At least two years of experience in a similar role is a plus

- Background in medium-structured industrial contexts (preferably mechanics or hydraulics)

- Automotive is a plus (not mandatory)

Essential Hard skills

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- Fluent in spoken and written English

- Skilled to use Microsoft Office suite, SAP

- Basic Quality tools knowledge (8D, SPC, PPAP, Kaizen, Problem solving, ...)

- Team Working

Considered As a Plus

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- French/german language

- Knowledge IATF16949 standard

Soft Skills

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- Team working

- Proactivity

- Strong organizational activities to manage tasks and priorities

- Excellent communication skills and collaborative mindset

- Passionate about quality, driven by innovation, and customer oriented

- Good technical understanding and analytical skills

Compensation

Starting gross annual salary (RAL): starting at € 38.000, Level C3 - CCNL Metalmeccanica Industria - The total compensation package will be determined based on the candidate's skills and professional experience. xysqume

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzjql