Service Order Handler internship (project management team) - Monselice, Veneto, Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzkix

The opportunity

We are looking for an intern to support Service Project Managers in ensuring efficient and accurate execution of customer orders from entry to delivery, acting as a key interface between Sales, Operations, and Customers.

How You'll Make An Impact

Order Management

- Create, review, and manage customer orders in SAP
- Validate commercial terms (price, Incoterms, payment terms, delivery dates)
- Ensure completeness and accuracy of order data

Order Execution & Monitoring
- Track order progress from booking to invoicing and delivery
- Coordinate with supply chain, production, and logistics for timely execution
- Proactively communicate bottlenecks (availability, delays, discrepancies)

Customer & Stakeholder Interaction
- Act in collaboration with Project Manager for customers on order-related topics
- Support Sales with order status, backlog, and delivery commitments
- Collaborate with Finance on billing, credit checks, and disputes

Documentation & Compliance
- Ensure correct documentation (order confirmations, shipping docs, invoices)
- Maintain compliance with internal controls (SOX) and company policies
- Support audits with required documentation and traceability

Reporting & Data Quality
- Monitor order backlog, delivery performance, and KPIs
- Maintain high data quality standards in systems

Key Interfaces Other Than Project Managers




- Sales / Local Business Unit
- Supply Chain & Planning
- Logistics / Warehouse
- Finance & Controlling
- Customers

KPIs (typical)
- On-time delivery (OTD)
- Order accuracy / error rate
- Cycle time from order to delivery
- Backlog quality

Your background

Technical

- SAP (order entry, delivery, billing)
- Strong Excel; Power BI is a plus
- Understanding of order-to-cash (O2C) process

Soft Skills

- Strong coordination and problem-solving skills
- Attention to detail and data accuracy
- Customer-oriented mindset
- Ability to manage multiple orders/priorities

More About Us

We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual – fueling engagement, performance, and growth. By prioritizing well‑being, we build a workplace where personal and organizational success grow together.

The minimum salary for this internship in the location specified is as follows:

- Starting from: 800 € gross

The final offer will be based on candidate location, skills and qualifications, experience, and aligned with internal pay structures.

Our Benefits Offering For This Role Generally Includes

- Lunch ticket or canteen
- Flexible working hours
- Hybrid work model

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzkix