Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzkla

For several international projects to be held in one of our clients, a multinational company based in Rome, we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation): Qualifications Degree in Engineering, Maths or Computer Science; Engineering or IT background; 2 years of experience; Expertise Good knowledge of cloud environment; Familiarity with SOAP, REST architectures; ITIL approach knowledge; Strong analysis skills.

Other

Skills Orientation to problem solving and proactivity; Main role and activities Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements; Definition and design of operational processes for the management and resolution of incidents,



service requests and change requests; Service team's coordination, designated in the management of incident and issue; Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience; Service governance; Definition of reports based on technical and business needs.

Benefits Permanent contract Individual English courses on online platform Training and specialization courses Private supplementary health insurance * Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzkla