09 ago - Roma
Msx International
Company Description MSX International Groupis the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
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Job Description As part of our team, you will manage customer inquiries, communicate with customers using different platforms. Your key tasks will be:
Answering customers inquires
Ensuring customer satisfaction and manage follow-ups
Optimize follow-up processes to improve customer satisfaction
Define and implement targeted sales strategies for individual dealers
Qualifications
About you
We would love to welcome a new colleague passionate about the automotive field, oriented to teamwork and taking the good dose of initiative to achieve results. Our ideal Customer Service Specialist has a Bachelor’s degree in Economics, Communication or similar, as well as:
Computer literacy, especially MS Office
Fluent level of English
Previous experience in contact with customers is considered a huge plus
Great problem-solving and communication skills
Experience of planning complex schedules of activities
Additional Information
With Over 5,000 Employees Based In More Than 80 Countries Across The Globe, Our Teams Provide Industry Leading Expertise That Spans
Consumer Engagement
Parts, Accessories & Service Performance
Actionable Insights
Repair Optimization & Compliance
Learning Solutions
Distribution & Sales Performance
Our proven track record means that we now partner with almost every car manufacturer on the market.
The MSX Purpose
To empower Movers and Makers to thrive in our ever-changing world
The MSX Mission
To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions.
The MSX Vision
To be the clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. xysqume As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
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