Senior Customer Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzyd1

Senior Customer Service – International Markets An established Italian manufacturing business operating in an international B2B environment is seeking a Senior Customer Service professional to join its commercial team.

The role will act as a key point of contact for international customers, managing the full order lifecycle and working closely with Production, Planning, Logistics and Sales to ensure efficient and reliable service. The position will also support selected operational marketing activities, including trade fairs, events and promotional materials.

Key Responsibilities

- Manage the complete customer order process, from order receipt through to final delivery.
- Monitor order status and coordinate with Production, Planning and Logistics to ensure agreed delivery timelines are met.
- Provide responsive customer support covering product availability, delivery schedules, documentation and commercial enquiries.
- Manage customer complaints, post-sales issues and exceptional requests, identifying effective solutions focused on customer satisfaction.
- Support international sales teams and distribution networks with day-to-day customer service and operational activities.
- Prepare and verify documentation relating to domestic and international shipments.
- Maintain accurate customer records and commercial information within company systems.
- Collaborate across internal departments to ensure consistent, accurate and high-quality customer service.
- Support operational marketing activities,



including the coordination of trade fairs and company events.
- Coordinate with external suppliers for the production and updating of catalogues, brochures, promotional items, business cards and other marketing materials.

Requirements
- Solid experience in an international Customer Service role within a B2B manufacturing environment.
- Experience working within an industrial or manufacturing business serving international markets.
- Experience managing complex product portfolios with a high number of SKUs, significant order volumes and structured production processes.
- Strong understanding of environments where Customer Service works closely with Production and Planning teams.
- Excellent written and spoken English; knowledge of an additional language is advantageous.
- Good knowledge of standard business software and ERP systems.
- Experience with SAP is highly desirable.
- Strong organisational and planning skills, with the ability to manage multiple priorities effectively.
- Customer-focused approach with strong problem-solving and decision-making skills.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Experience working with OEM customers, international distributors or machinery manufacturers would be advantageous.
- A strong focus on service quality, responsiveness and efficient order management.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7bzyd1