Mechanic/After-Sales & Operations Technician

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c1641

Do you take pride in delivering world-class service and keeping every repair, warranty case, and customer interaction organized? We're looking for a skilled Mechanic / After-Sales Technician to join our growing electric motorcycle team. This role combines hands-on technical work with after-sales support, giving you the opportunity to work on some of the world's highest-performance electric motorcycles while supporting our global dealer and importer network.

Role: Mechanic / After-Sales Technician (level adjusted based on experience) Location: Modena, Italy (On-site with frequent travel) Employment Type: Full-Time Experience Level: Mid-Level ResponsibilitiesTechnical Service & Analytics Diagnose, troubleshoot, and repair mechanical, electrical, and software issues on electric motorcycles. Perform maintenance, inspections, and repairs on battery systems, motors, motor controllers, charging systems, and other high-voltage components. Carry out scheduled servicing, safety inspections, firmware and software updates.

Ensure every motorcycle meets factory quality and safety standards before delivery. After-Sales Support Provide technical support to dealers, importers, and customers via phone, email, remote diagnostics, or in person. Investigate technical issues and recommend effective repair solutions.

Support warranty diagnostics, technical escalations, and root-cause analysis. Assist with dealer training and field service activities when required. Operations & Service Administration Maintain accurate service records, repair documentation, and warranty reports.





Coordinate with dealers and importers to manage warranty claims, spare parts requirements, and service campaigns.

Ensure

Pre-Delivery Inspection (PDI) documentation and workshop records are complete and up to date. Keep service databases and technical documentation organized and accurate.

Qualifications We're looking for someone who combines outstanding technical ability with attention to detail and excellent customer service. Diploma or certification in Automotive Technology, Mechanical Engineering, Electrical Engineering, or a related field. Hands-on experience servicing motorcycles, automotive vehicles, or electric vehicles. Strong understanding of EV systems, including batteries, motors, controllers, charging systems, and diagnostic tools.

Experience using workshop diagnostic software and electrical testing equipment. Proficient with Microsoft Office, particularly Excel, Word, and Outlook, for service documentation and reporting. Valid motorcycle licence required.

Willingness to travel regularly to support dealers, customers, and events. First-time repair success rate. Service turnaround time. Quality and completeness of service documentation. Customer, dealer, and importer satisfaction.

Workshop safety and compliance with company standards. Efficiency in managing service cases and technical escalations. This version is more focused on attracting experienced mechanics while emphasizing after-sales excellence and the premium nature of the role, without making it sound overly administrative.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c1641