IoT Solution Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c1lvf

Posizione:

The candidate will join the Digital – IoT team, providing specialized technical support for IoT solutions and acting as a key point of reference for troubleshooting, root cause analysis and the continuous improvement of connected products and platforms. The role involves close collaboration with R&D;, Quality, Operations, Sales and Service teams, contributing to product reliability, customer satisfaction and the optimization of support processes across the full solution lifecycle.

Specifically, the candidate will be responsible for:

- providing specialized technical support for IoT solutions, handling troubleshooting and root cause analysis on devices, gateways, cloud platforms and application integrations, by analyzing logs, telemetry and diagnostic data;

- supporting subsidiaries and customers in the configuration, commissioning and validation of IoT devices and solutions, remotely and on site, and coordinating support requests to ensure priorities and SLAs are met;

- collaborating with R&D;, Quality and Product Management to identify, track and resolve product anomalies, and supporting the testing, validation and release of new products and features;

- drafting technical documentation and reports,



including SQL queries for data extraction and analysis, and monitoring the performance of installed solutions;

- providing technical support and training to colleagues, partners and customers and contributing to the continuous improvement of solutions and support processes;

Requisiti:

- Excellent knowledge of IoT technologies and architectures, and of networking (TCP/IP, Ethernet, Wi-Fi, VPN);

- Strong skills in technical diagnostics and troubleshooting;

- Good knowledge of data, log and system event analysis, cloud platforms and services, and embedded/connected systems;

- Familiarity with SQL databases (PostgreSQL/pgAdmin) and ticketing/business processes;

- Basic knowledge AWS Cloud Services and industrial protocols (Modbus, BACnet) is a plus;

- Strong customer orientation and problem-solving mindset, with structured analytical skills;

- Proactivity, effective communication with technical and non-technical stakeholders, and cross-functional teamworking;

- Operational autonomy, sense of responsibility, and ability to manage priorities in dynamic contexts;

- Technological curiosity and a continuous learning attitude.

Altre informazioni:

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c1lvf