Customer Success Manager
Pubblicato il 10-08-2026 - Ai Kosmo | the guest agent who sells in Bologna
Full-time, flexible hours
Fully remote + quarterly team meetups
Scorra verso il basso per una panoramica completa dei requisiti di questo lavoro. È la persona giusta per questa occasione?
AI Kosmo is the guest agent who sells. An AI agent built for hospitality that answers guest inquiries on web chat, WhatsApp, phone, email and in-room. Kosmo checks live availability and turns conversations into direct bookings - 24/7, in any language, without OTA commissions. We're growing fast and looking for an Italian- and German-speaking Customer Success Manager. Keep reading!
Responsibilities
- Manage onboarding calls with new customers
- Build and maintain strong customer relationships
- Perform quality checks on our products
- Handle first-level support requests
- Manage demo calls with potential customers
- Identify and reach out to potential customers
- Carry out cold outreach and prospecting activities
- Take on additional responsibilities based on your skills and interests
Requirements
Key Requirements
- Professional proficiency in German
- Professional proficiency in Italian
- Professional proficiency in English
- Experience in customer success, sales experience is a plus
- Knowledge of and experience in the hospitality industry
- Interest in artificial intelligence and experience using it
- Excellent organizational and time management skills
- Strong attention to detail and ability to meet deadlines
- Outstanding written and verbal communication skills
- Ability to work independently as well as part of a team
- Experience using CRM or customer management tools
Soft Skills
- Proactive approach to solving problems and suggesting improvements
- Adaptability and flexibility to work in a fast-changing environment
- Ability to quickly learn new tools and technologies
- Strong xrdztoy customer focus and ability to build solid relationships
- Self-discipline for remote work and openness to regular in-person meetups
What We Offer
- Plenty of room for professional growth
- Flexible environment that supports remote work
- Opportunity to learn and work with modern technologies
- Real responsibility: your work truly matters here!
- Young, friendly, and motivated team
If you've worked in hospitality and are looking for a change, this is the role for you!
Ready to transform the hospitality industry with us? Send us your CV!