Clienteling Analysis Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c326a

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison

Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Analyze customer engagement, clienteling activities, and purchasing behaviors to identify trends, opportunities, and areas for improvement.

Monitor clienteling performance through dashboards, reports, and KPI tracking. Support the development of customer segmentation and targeting analyses to drive personalized engagement strategies. Evaluate the effectiveness of clienteling initiatives and provide recommendations based on data insights.

Ensure the accuracy, consistency, and reliability of customer data used for clienteling analysis. Manage and monitor customer assignment and portfolio management processes. Support the creation and maintenance of reporting tools and dashboards related to clienteling and customer engagement performance.

Contribute to the identification of opportunities to improve clienteling processes, customer journeys, and engagement effectiveness. Support CRM and clienteling data integration activities to ensure data availability and reporting accuracy. Prepare presentations and ad hoc analyses for management and key stakeholders.

Conduct ad hoc analyses on client base evolution,



VIC performance, acquisition, retention and reactivation initiatives. Translate complex customer data into actionable business recommendations. Collaborate with other departments as Retail, Merchandising and Regional teams to understand business needs and provide analytical support. 3-4 years of experience in CRM Analytics, Customer Analytics, Clienteling Analytics or related analytical roles. ~ Previous experience within Fashion, Luxury, Retail companies is preferred.

Advanced proficiency in Microsoft Excel and PowerPoint.

Experience with business intelligence and data visualization tools such as Power BI, Tableau, Qlik Sense, or similar. Familiarity with CRM platforms and customer databases. Knowledge of SQL for data extraction and analysis is considered a strong plus.

Experience with Databricks or other cloud-based analytics environments is highly preferred. Basic knowledge of data warehousing, data lakes, and modern data ecosystems is a plus. Business-oriented mindset with the ability to connect data and commercial performance.

Applicable National Collective Labor

Agreement (CCNL): Tessile Industria Annual bonus opportunity in accordance with the Company's internal agreement Benefits: in addition to those provided under the applicable National Collective Labor Agreement and by law, employees are eligible for further benefits and initiatives in accordance with Company policies, including lavoro da remoto arrangements, meal vouchers, and private health insurance.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c326a