Backfill IT Support Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c3aca

? Hiring: EUC / Deskside Support Engineer – EMEA | Backfill Opportunity We are looking for experienced EUC / Deskside Support Engineers with strong hands-on experience in IT Service Management, Desktop Support, End User Computing, and infrastructure troubleshooting. ? Locations:

?? Italy – Priolo / Priolo Gargallo / Fiorenzuola d'Arda / Lugagnano Val d'Arda / Modena / Napoli / Padova ? Experience: 3–4+ years

? Region: EMEA

? Position: Backfill Engineer ? Key Skills & Requirements:

- 3–4+ years of experience in IT Service Management / EUC / Deskside Support
- Strong hands-on experience in Desktop / End User Computing support
- Knowledge of infrastructure components and desktop hardware
- Hands-on experience assembling/re-seating RAM, SSD, screens, WLAN cards, keyboards, motherboards, etc.
- System recalibration and hardware sanitization/maintenance
- Strong network troubleshooting knowledge
- Experience with SCCM / Ivanti / Microsoft Intune for software deployments and installations
- Experience with Windows OS installation, configuration and troubleshooting
- Knowledge of patching, package installation and troubleshooting
- Experience supporting conference room / meeting room devices, including:

Polycom

Cisco

StarLeaf

Microsoft Teams Rooms

Touch panels

Monitors

Cameras

IP Phones

Experience with remote support tools such as RDP, iDRAC, iLO and related tools

Printer troubleshooting and file restoration experience

Experience managing Antivirus, Windows patches, feature packs and endpoint updates





Strong IT Asset Management experience – laptops, desktops, monitors, docking stations, mobile devices, peripherals, etc.

Experience managing the complete laptop lifecycle – imaging, allocation, de-allocation, reclamation and inventory tracking

Knowledge of ITSM tools and processes

Experience working in a Managed Service environment

Strong understanding of ITIL Service Management processes

Good stakeholder management and customer service skills

Excellent English communication and analytical skills ? Additional Responsibilities:

- Laptop stock and inventory management
- Asset tracking and maintaining accurate records in ITSM platforms
- Software installation and deployment
- Profile archiving and space reclamation
- Coordination with Facilities teams for non-network devices
- Troubleshooting end-user devices and infrastructure-related issues
- Supporting regional IT operations and ensuring SLA adherence ? Interested candidates can share their updated CV along with:

Total Experience | Relevant EUC/Deskside Experience | Current Location | Notice Period | Current CTC | Expected CTC | Preferred EMEA Location Please DM me or share your profile if you are interested or know someone suitable.

(email hidden) #Hiring #EUC #DesksideSupport #DesktopSupport #ITSupport #ITSM #EndUserComputing #ServiceDesk #Intune #SCCM #Ivanti #ITIL #InfrastructureSupport #EMEAJobs #ItalyJobs #CzechRepublicJobs #BrnoJobs #TechJobs #ITJobs #HiringNow

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c3aca