ph3Remote Italian speaking Customer Support Advisor in Portugal!
/h3 h3About the job Remote Italian speaking Customer Support Advisor in Portugal!
/h3 pCross Border Talents is looking for Italian speakers to work remotely in a Customer Support Advisor - Technical - Sales position in Portugal!
/p bKey Responsibilities /b ul liCustomer Interaction: Handle incoming user requests via telephone, email, and chat.
Log call details into case management systems and provide responses and resolutions within SLA to customers.
/li liCustomer Satisfaction: Aim for the highest Customer Satisfaction Survey scores by actively updating customers on status and resolution progress.
Their happiness is our happiness.
/li liCustomer Service: Deliver high?calibre customer service for post?sales requests including delivery, warranties, and refunds.
/li liSales Support: Provide inbound sales support and promote products to increase revenue while ensuring the highest level of customer satisfaction.
/li liSales Goals:

Achieve sales goals set on a quarterly basis while providing an excellent customer experience.
/li liOrder Management: Log and follow up on orders or requests, capturing all required data elements in CRM as mandated by clients, policies, and products.
/li /ul bCandidate Profile /b ul liExcellent communication skills coupled with empathy and team spirit /li liTech?savvy /li liPrevious experience in Customer Service (preferable) /li liPrevious experience in sales is a plus /li liAvailability to work on rotational shifts /li liSalary Conditions: Base salary (gross): **** euros x 14 /li liPerformance premio (gross): up to 225 /li liHealth insurance: Since day 1 upon monthly payment - Free after 6 months of contract /li liSchedule: Monday till Saturday (including bank holidays): 08:00 to 19:00 (Rotational shifts) Days Off: Sunday + 1 rotational day /li liType of contract: 6 months with the possibility of renewal /li /ul /p #J-*****-Ljbffr

Remote Italian Speaking Customer Support Advisor In Portugal!

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