Mercier consultancy group, international staffing firm, is seeking an italian speaking b2b solutions consultant for its office in sofia, bulgaria.key responsibilitiesprovide high-level b2b support as strategic point of contact for italian-speaking corporate clients.resolve complex inquiries through efficient communication channels, ensuring excellence in customer support services.develop deep product expertise to offer tailored solutions that meet partners' business needs.maintain accurate client records and documentation to ensure data integrity.collaborate with internal teams in bulgaria to optimise service delivery and improve client satisfaction metrics.identify opportunities to add value to clients through proactive communication and consultation.ensure all service level agreements are met or exceeded.requirementsnative or fluent italian (spoken and written)

- mandatory.professional proficiency in english.valid eu passport for immediate work authorization in bulgaria.proven experience in a customer-facing or b2b consultancy role within the customer support services industry.strong problem-solving skills and commitment to exceptional client experience.willingness to relocate to sofia for an on-site position.what we offercompetitive monthly salary.fully paid training program.full health-insurance coverage.relocation package (flight, airport transfer, initial hotel accommodation).monthly performance premio.signing bonus of €1,500.career development opportunities.locationon-site role in sofia, bulgaria, offering an international lifestyle and high quality of life.

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