Team lead & key account manager - epd

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c5tjb

At smartbox, we believe that real-life experiences help us thrive, connect, and become the best versions of ourselves. as europe's leading experience brand, we are entering an exciting new chapter - evolving from a gift box company into an experience company.

mission

as team lead & key account manager for smartbox italy - epd, your mission is twofold: to lead, coach and develop a team of 3 account managers/key account managers so they consistently deliver on partner retention and growth targets, and to personally manage a portfolio of our most strategic, top-tier partners as their trusted senior advisor.
you will set the standard for account management excellence in italy - translating company strategy into clear team objectives, removing obstacles for your account managers, and stepping in directly on the highest-value relationships. you'll work together with the head of sales for southern europe to shape local commercial strategy, while ensuring day-to-day processes (pipeline hygiene, business reviews, kpi tracking) are embedded across the team.

responsibilities

the role's duties are evaluated across the following dimensions:
people management & team leadership:
manage, coach and develop a team of 3 account managers, including regular 1:1s, performance reviews, and individual development plans;
set clear priorities for the team in line with smartbox italy's commercial goals; monitor kpis and course-correct proactively with gap-closing plans; and act as an escalation point for complex partner situations;
build team capability in negotiation, business reviews and account planning;
provide actionable, data-driven recommendations to sales leadership and for cross-functional projects, sharing am team's and partners' feedback to influence product and commercial strategy;
foster a positive, high-performance team culture

key account management (own portfolio):
own and manage a portfolio of top-tier strategic partners,



acting as their main point of contact and trusted advisor;
plan and lead quarterly business reviews for these strategic accounts, providing data-driven recommendations;
identify and close upselling, cross-selling and new business opportunities within the key account portfolio (e.g., improve partners' availability, propose new experiences offering).
requirements
required skills and characteristics, which support the dimensions above, include:
minimum ~2 years of people management experience in a sales environment (mandatory) - proven track record of leading and developing a sales/account management team;
proven experience in key account management or b2b sales, preferably in hospitality, travel, leisure or e-commerce;
strong coaching and leadership skills, with the ability to motivate a team toward ambitious targets;
excellent relationship-building and communication skills, comfortable engaging with senior stakeholders;
analytical mindset with proficiency in bi tools and salesforce/crms; bility to lead quarterly business reviews and provide data-driven insights, both personally and through the team;
strong organisational skills to balance own account portfolio with team management duties;
creative and commercially minded, capable of identifying innovative growth opportunities;
fluent in italian and professional working proficiency in english;
positive, proactive and collaborative attitude, showing adaptability and resilience.
what we offer
opportunity to join an international and growing experience company
permanent contract/full-time
base salary range: 38-42k gross annual salary (ral) - negotiable depending on experience and proven skills during hiring process
annual variable premio: 30% of gross annual base salary
ccnl applied: terziario distribuzione e servizi (ex commercio) - 1° livello
ticket restaurant: 8€ per working day
remote working policy: 2 days of remote working per week
welfare program
employee discount on smartbox products and corporate benefits platform
work x life pack and wellbeing initiatives

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c5tjb