Lead Customer Operations Manager - Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c5z5m

ph3About Pelico /h3 pPelico is an innovative French scale?up on a mission to revolutionize manufacturing intelligence through resource optimization.
We have developed a platform that enables factories to be more agile, efficient, and resilient, minimizing disruptions and ensuring continuous productivity.
At the forefront of supply chain disruption management, we empower factories with unmatched agility and resilience.
Our cutting?edge SaaS Supply Chain Operations platform enables teams to swiftly navigate disruptions, ensuring maximum efficiency.
Since ****, we've transformed operations for industry leaders in aerospace, industrial equipment, and luxury watchmaking, driving impact in 15+ countries.
Trusted by Airbus, Safran, Cartier, Daikin, and Eaton, we are redefining the future of manufacturing.
/p h3Our Core Values /h3 ul liEmpowerment /li liOwnership /li liResilience /li liOutcome Orientation /li liPlayfulness /li /ul h3Your Role's Mission /h3 pAs a Lead Customer Operations Manager, you will play a strategic and hands?on role in maximizing the impact of the Pelico platform with our Italian customers.
Acting as a trusted partner, you will drive seamless onboarding, foster strong customer relationships, and collaborate cross?functionally to ensure users extract maximum value from Pelico's solutions.
Your work will directly contribute to accelerating our customers' operational performance and Pelico's growth.
/p h3Key Responsibilities /h3 ul liBuild trusted customer relationships: strengthen relationships with customers to enhance their manufacturing intelligence with Pelico.
Conduct business reviews to celebrate successes, plan goals, and resolve escalations empathetically.




/li liOversee customer onboarding and implementation: lead onboarding by visiting customer sites and ensuring smooth software implementation.
Drive user adoption through clear and consistent communication.
/li liCollaborate across teams and share feedback: partner with sales, marketing, product, and support teams to ensure seamless customer experiences.
Share insights to influence product development and strategy.
/li liGrow accounts and enhance value: identify and pursue upselling and cross?selling opportunities.
Work with sales to expand customer accounts and increase value.
/li liDefine goals and metrics with customers: collaborate with customers to establish clear goals, key metrics, and timelines.
Solve challenges to deliver maximum business value.
/li /ul h3Preferred Qualifications Skills /h3 ul liA minimum of 5 years of experience in a customer?facing and operations role.
/li liHighly energetic and passionate about driving customer success and supporting them in achieving their business objectives.
/li liStrong interest in technology with the ability to engage in informed discussions about the data analytics industry.
/li liProven experience in program or project management, preferably focused on onboarding or customer?centric processes.




/li liExcellent written and verbal communication skills, with the ability to create impactful presentations for both technical and business audiences.
/li liDeep customer empathy, enabling you to listen attentively and address their unique needs effectively.
/li liA growth?oriented mindset, adaptable to experimenting with new approaches, learning from setbacks, and continuously improving.
/li liExperience in supply chain operations, advanced manufacturing, and high?growth startup environment is a plus.
/li liFamiliarity with Italy's industrial landscape, automotive, luxury, aerospace, or industrial equipment is a strong plus.
/li liItalian English are mandatory to effectively interact with our Italian customer base.
French is a plus for collaboration with our Paris headquarters.
/li /ul h3What We Offer /h3 ul liWork on a highly impactful product that users love!
/li liOffices in the heart of Paris ******) or Milan.
/li liStock options available for every employee.
/li liRemote flexibility: enjoy the freedom to work from anywhere.
/li liPremium health coverage: up to 70% covered by Pelico (Alan Healthcare).
/li liMeal allowance: €10/day worked, covered at 50% (via Swile card).
/li liTransportation support: 50% public transportation coverage or an equivalent sustainable mobility package.
/li liCollaborative environment: we foster a vibrant, growth?focused workplace where professional development and team connections thrive.
/li /ul h3Equal Opportunity Statement /h3 pPelico promotes inclusion and non?discrimination, and acts daily in favor of social mix, gender equality, senior citizens disability.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c5z5m