Global Customer Insights Manager
Pubblicato il 10-08-2026 - OTB Group in Milano
About OTB Group
OTB is an international fashion group comprising the iconic brands Diesel, Jil Sander, Maison Margiela, Marni and Viktor&Rolf.; It also controls the Staff International and Brave Kid companies and holds a stake in American brand Amiri. OTB – short for “Only The Brave” – believes in the possibility of pushing beyond the frontiers of fashion and style to support the creativity of international talents and express in full the innovative spirit and uncompromising courage of its founder and chairman, Renzo Rosso. With more than 7,000 employees worldwide, the Group is founded on a digital approach centred on the consumer, a concrete long-term commitment to the creation of a sustainable, technologically driven business, and close attention to social issues through OTB Foundation.
The Global Customer Insights Manager owns CRM data governance, customer segmentation and analytics, turning customer data into a single, reliable source of truth and into actionable insights that drive acquisition, engagement and retention across all channels.
The role combines data governance,
predictive analytics and campaign execution, ensuring the business has a unified customer view, reliable KPI reporting and the analytical models needed to target customers effectively, one-to-many and one-to-one. It also oversees the design and delivery of Customer Engagement Programs, including the Loyalty Program, in partnership with Retail, Marketing, IT and Legal teams.
Key Responsibilities:
• Own CRM data governance and data quality, ensuring compliance with privacy regulations (GDPR) and consent management, in partnership with Legal and IT.
• Manage customer database segmentation and maintain a single, unified customer view across all touchpoints.
• Define and deliver CRM KPI reporting and dashboards to drive acquisition, engagement and retention.
• Transform customer data into actionable insights that support commercial and strategic decisions.
• Develop predictive analytics and s