Front Office Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6232

ph3MAIN RESPONSIBILITIES /h3 ul liServe as the first point of contact in the hotel lobby, assisting guests with any inquiries or requests.
/li liWelcome and manage all walk-in guests efficiently and professionally.
/li liSupport the Supervisors and Managers with administrative tasks as required.
/li liRun operational reports and promptly communicate any discrepancies to relevant departments.
/li liStay up to date with expected arrivals and departures to ensure seamless guest experiences.
/li liMaintain positive guest and colleague interactions, fostering a collaborative work environment.
/li liBuild and maintain strong guest relationships to enhance their stay.
/li liCollaborate effectively with other departments in the spirit of teamwork.
/li liPrepare daily, weekly, and monthly reports, including storage control reports.
/li liUphold and promote Armani's values and culture characteristics.
/li liEnsure punctuality and adherence to hotel service standards at all times.
/li liHandle guest inquiries both in person and over the phone with professionalism.
/li liRespond appropriately to emergencies and follow hotel safety procedures.
/li liManage incoming and outgoing calls, including local, national, and international calls.




/li liProcess guest payments and maintain accurate cash handling procedures.
/li liStay informed about special programs, hotel events, and city attractions to provide personalized recommendations to guests.
/li /ul h3REQUISITI /h3 ul liStrong knowledge of Front Office operations, with a proactive approach to problem?solving.
/li liExcellent work ethic and people?management skills, with a keen eye for detail.
/li liPrevious experience in a 5?star hotel or a related field is preferred.
/li liMinimum of 1?year experience in a similar role.
/li liProficiency in Opera PMS is mandatory.
/li liFluency in English and Italian; additional languages are an advantage.
/li liStrong knowledge of Milan's attractions, events, and cultural scene.
/li /ul h3ALTRI INFORMAZIONI /h3 ul liEmployment Type: Full?Time /li liLocation: Milan, Italy /li liLanguages Required: Italian, English (additional languages are a plus) /li liContract Duration: 6 months /li liBenefits: /li liMeals provided in the staff restaurant /li liUniform and laundry service /li liExclusive discounts at Armani stores /li liAccess to corporate benefits via the company app /li /ul pApplicants must have legal authorization to work in Europe.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6232