EUS Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6an4

We are looking for an experienced End User Service Specialist, IAM to join our IT organization in Helsinki.

In this role, you will provide advanced technical expertise and senior support for Identity and Access Management / Identity Management services across identity lifecycle, access governance and authentication platforms. You will play a key role in strengthening the security, reliability and efficiency of IAM services by leading complex incident resolution, root cause analysis, service improvements and automation. You will work closely with business stakeholders, IT, cyber security teams and suppliers, translating IAM policies and standards into practical operational outcomes.

Your role and responsibilities
- Provide advanced technical expertise and 2nd/3rd level support for IAM / IDM services, including complex incidents, problem management and agreed on-call support
- Lead root cause analysis and continuous improvement across identity lifecycle, provisioning/de-provisioning, access requests, integrations and authentication services




- Translate security and IAM policies into operational controls for least privilege, segregation of duties, privileged access and access governance
- Own configuration, change, upgrade, testing, deployment and service validation activities for IAM applications, connectors, workflows, interfaces and data flows
- Drive standardization, automation and documentation of IAM / IDM processes and tools to improve security, reliability and efficiency
- Partner with cyber security, HR, business stakeholders, IT teams and suppliers to deliver secure, compliant and reliable identity services
- Support audit evidence, access reviews, risk remediation, reporting and end-user training related to IAM services
- Option for on-call if needed

What we are looking for
- B.Sc. or M.Sc. degree in Computer Science, IT or equivalent industry experience, with experience in IAM / IDM operations, senior support or application management
- Strong knowledge

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6an4