Customer Account Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6awg

Customer Account Specialist (12 months fixed term contract )

Join Our Team
Are you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success.

What You'll Do

Manage customer orders throughout the entire order lifecycle

Serve as the primary contact for customer inquiries related to orders, deliveries, and order status

Build and maintain strong customer relationships through proactive communication

Coordinate with internal stakeholders to ensure timely and accurate order fulfillment

Support issue resolution and identify solutions to meet customer needs

Maintain customer data and support customer onboarding activities

Provide customers with updates on deliveries, forecasts, and supply-related matters





Contribute to continuous improvement initiatives and team success

What We're Looking For

Fluent German and English, both written and spoken is a must

Experience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field
Bachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage

Strong communication and relationship-building skills

Customer-focused mindset with a proactive approach to problem solving

Ability to manage multiple priorities in a fast-paced environment

Strong organizational skills and attention to detail

SAP or ERP experience is an advantage

Proficiency in Microsoft Office, particularly Excel

Why Join Us?

Be part of a dynamic international organization

Work closely with customers and cross-functional teams

Develop your skills in Customer Operations and Supply Chain

Enjoy a collaborative and supportive team environment

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6awg