Customer Success Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6b4a

OUR PURPOSE AT PLANCRAFT
Building the backbone of European trades together – with AI-first software.
We’re not just building software – we’re on a mission to create space for contractors & tradespeople by equipping them with AI solutions that work the way they do: fast, practical, and AI-first. With Tier 1 Investors from Europe and the US, like Headline and Creandum as well as 30,000+ tradespeople as customer base, we’re scaling across Europe to turn scattered tradespeople into thriving communities. We believe in zero admin, not zero personality – and we build every feature with the people in mind who wear the boots, not the suits. We’re #stoked to shape the future, #together as a team, and #humble in our mission to support the builders of tomorrow.

YOUR MISSION AT PLANCRAFT
As our first Customer Success Manager, you are the trusted partner for our customers in our Italian market. You guide them from onboarding to long-term success, helping them confidently adopt plancraft, solve real operational challenges, and grow successfully with our product.





You will work closely with a small local team, currently consisting of a Country Lead and an Account Executive, giving you a high level of ownership and influence from day one. You will be able to create scalable processes, and turn close customer relationships into long-term value for both customers and plancraft. This is a hands-on role where you’ll work closely with others while taking full ownership of customer outcomes, with a strong focus on collaboration and building sustainable foundations early on.
You’ll be based in Milan, working on-site from our local office on at least three days per week and collaborating closely with the local team, as well as the team in Hamburg, Germany.

Your responsibilities:
- Take full ownership of the customer portfolio for your assigned country and act as the primary point of contact across the entire customer lifecycle.
- Guide customers through onboarding, implementation, and tra

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6b4a