Technical Program Manager (Italy)
Pubblicato il 10-08-2026 - jobr.pro in Milano
ph3bAbout Parloa /b /h3 pParloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. /p h3bAbout the role: /b /h3 pWe are looking for a bTechnical Program Manager (TPM) /b to lead high complexity deployments of our Agentic AI / conversational AI platform for enterprise customers. In this role, you’ll own the end-to-end delivery lifecycle from scoping and planning through go-live and hypercare, working in a pod model alongside a Forward Deployed Engineer (FDE) and an Agent Architect (AA). You will be the primary owner of timeline, scope, risk, governance, and stakeholder communication, ensuring that customers successfully transition to an Agentic OS layer for their enterprise communications. /p h3bAreas of ownership: /b /h3 h3bProject Ownership Delivery /b /h3 ul liOwn end-to-end delivery for assigned Agentic AI customer projects (scope, schedule, budget, risk, quality). /li liRun the pod (TPM + FDE + Agent Architect) as a single accountable delivery unit. /li liSelect and apply appropriate delivery methodology (Waterfall, Agile, or Hybrid) based on customer context and risk profile. /li liDrive project planning: work breakdown, dependencies, critical path, and resource allocations across internal and partner teams. /li liMaintain up-to-date project plan, RAID log (Risks, Assumptions, Issues, Dependencies) and change log. /li /ul h3bCustomer Stakeholder Management /b /h3 ul liServe as primary delivery contact for customer project sponsors, IT, and business stakeholders. /li liFacilitate recurring governance: status calls, steering committees, UAT readouts, and go-live reviews.
/li liTranslate technical complexity into clear business impacts for executive stakeholders. /li liManage scope and change requests, ensuring commercial and delivery impacts are understood and agreed. /li /ul h3bCross-Functional Pod Coordination /b /h3 ul liCoordinate with Forward Deployed Engineers on integration readiness, environment setup, performance, and production stability. /li liCoordinate with Agent Architects on discovery, agent design, prompt/context strategy, and conversational tuning. /li liCollaborate with Sales, Solution Engineering, Product, and Support to ensure a seamless customer journey from sales handoff through BAU operations. /li liWhere partners are involved (SI/GSI/BPO), manage co-delivery responsibilities, expectations, and escalation paths. /li /ul h3bMethodology Process Discipline /b /h3 ul liPlan and facilitate sprints, retros, and sprint reviews for Agile/hybrid projects; lead stage-gate reviews for Waterfall projects. /li liEnforce documentation standards (Charter, Design Docs, Runbooks, Handover Docs). /li liEnsure risk and compliance requirements (security reviews, data governance, regulatory constraints) are captured and incorporated into the plan. /li /ul h3bMetrics Reporting /b /h3 ul liDefine and track deployment KPIs, such as: ul liTime to Blueprint, Time to First Agent in UAT, Time to Go-Live /li liMilestone On-Time Rate /li liDefect and incident trends during QA/UAT and Hypercare /li /ul /li liReport delivery status, risk posture, and mitigation plans to internal and external stakeholders. /li liContribute data to capacity and utilization models to inform planning and staffing. /li /ul h3bWho you are:
/b /h3 ul li+2 years of experience in technical project management, program management, or delivery management for SaaS or enterprise software. /li liHands‑on experience delivering solutions involving at least one of: ul liContact Center / CCaaS, UCaaS, conversational AI, IVA/IVR, or related CX platforms. /li /ul /li liDemonstrated ability to work across technical and business stakeholders (IT, Security, Operations, Business Owners). /li liSolid understanding of software delivery methodologies (Agile/Scrum, Hybrid, and Waterfall) and when to apply each. /li liStrong skills in project planning tools (e.g., Jira, Asana, Monday, MS Project, Smartsheet) and collaboration tools (e.g., Confluence, Notion, Miro). /li liExcellent communication, facilitation, and conflict resolution skills. /li liProven track record managing multiple concurrent projects with global, distributed teams. /li liFluency in English Italian is required /li /ul h3bNICE TO HAVE: /b /h3 ul liExperience delivering AI/ML, NLP, LLM‑based, or Agentic AI solutions. /li liBackground in professional services or consulting working with enterprise clients. /li liFamiliarity with APIs, webhooks, event‑driven architectures, cloud infra (AWS/Azure/GCP). /li liCertifications: PMP, PRINCE2, CSM/CSPO, SAFe, or equivalent. /li liExperience with partner co‑delivery (SI, GSI, BPO, or ISV ecosystems). /li /ul h3bOur Recruiting Process: /b /h3 pTalent Acquisition → Hiring Manager → Technical Interview(s) → Bar Raiser /p pParloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. /p pParloa is an e-verify employer in the USA. Please click here to learn more. /p pWe provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. /p /p #J-18808-Ljbffr