Technical Sales Support Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6j1j

We make smart devices and push the boundaries of the IoT sector every single day. Shelly is a strong company with a startup mindset — no bureaucracy, just bold ideas, creative problem-solving, and a team that genuinely loves what they do.

We turn every spark of an idea into a real product — from first concept to full production — and bring smart automation to over 3 million households around the world. From heating, lighting, appliances, curtains, and more — if it runs on electricity, chances are we can automate it. We’ve built over 100 smart devices (and counting!), and everything happens right here at our headquarters in Sofia.

Technical Sales Support Specialist
Your Role
You support Shelly customers across the Italian speaking markets and make every interaction helpful, clear, and human. You provide pre- and post-sales assistance, guide users through our products, and identify new business opportunities that support the growth of our sales team.

What makes you a great fit:

You are fluent in Italian and English, both written and spoken

You have at least 2 years of experience in customer support, technical support, sales support, or a similar customer-facing role

You have experience with wiring and concept diagrams for electrical connections and first‑hand knowledge of the Shelly ecosystem

You communicate clearly, confidently, and professionally across phone, email, chat, and support platforms

You approach customer questions with patience, curiosity, and a practical problem‑solving mindset

You are comfortable using CRM, helpdesk, or ticketing systems; experience with Zendesk or HubSpot is an advantage

You organise your work effectively and keep customer information and follow‑up actions accurate





You are interested in technology, smart homes, and connected devices

You bring experience in IoT, electronics, home automation, or technical products

You recognise commercial opportunities and feel comfortable supporting lead qualification and pre‑sales activities

You collaborate well with sales, technical, and product teams in an international environment

Your Responsibilities:

You support customers through chat, email, phone, and the company ticketing system

You answer product questions and guide users through product selection, setup, configuration, and everyday use

You investigate customer issues, provide practical troubleshooting, and ensure timely and accurate resolutions

You support customers throughout both the pre‑sales and post‑sales journeyYou identify and qualify potential business leads and share relevant opportunities with the sales team

You maintain accurate records of customer conversations, technical cases, follow‑up actions, and resolutions

You follow up on open cases and keep customers informed until their questions are resolved

You collaborate with sales, technical support, product, and other internal teams to solve complex customer cases

You collect customer feedback and share useful insights that help us improve our products, services, and support processes

You represent Shelly with warmth, intelligence, professionalism, and a genuine passion for innovation

What is in it for you
A startup spirit in a globally impactful company

Work that merges innovation with sustainability

A vibrant team culture with no bureaucracy

Room to grow, create, and leave your mark

A chance to turn tech dreams into reality

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Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6j1j