Client Success Manager

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Let’s be unstoppable together

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

What will you be doing?

We are seeking a user-focused, detail-oriented, resourceful individual to support the ongoing success of Emiri client deployments. This role bridges product support, user experience, and development by investigating issues, coordinating resolutions,



coaching commercial teams, and managing communication between users, client service teams, and product development.

Job Responsibilities
- Apply a voice of customer lens to user feedback and issues to surface enhancement opportunities and influence the product roadmap
- Own issue root cause identification and resolution to triage root causes between feature enhancements, system bugs, and user education
- Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos
- Support setup, configuration, and QA of client models
- Drive continuous improvement of support processes, tools and user education materials
- Clearly communicate guidance and resolutions to users or internal teams
- Test new enhancements or fixes prior to release to ensure quality and expected behavior
- Prepare concise write-ups of confirmed bugs or feature requests for the developme

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6nvx