Guest Services Attendant

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Guest Services Attendant
HeadPinz & FastTrax Entertainment Centers
Department: Guest Services / Bowling
Location: HeadPinz and FastTrax Entertainment Centers (All Locations)
Reports To: Guest Services Supervisor or General Manager
Employment Type: Hourly
FLSA Status: Non-Exempt
About Us
HeadPinz and FastTrax Entertainment Centers are premier, family-friendly entertainment destinations offering bowling, arcade attractions, food and beverage, and high-energy experiences for guests of all ages. Our operations are built on a commitment to safety, service excellence, and operational accountability. Team members are expected to follow established policies, procedures, and safety standards to maintain a safe, enjoyable, and well-controlled environment.
About the Role
The Guest Services Attendant is an hourly, non-exempt position within the Guest Services / Bowling department at HeadPinz and FastTrax Entertainment Centers across all locations. This role plays a critical part in maintaining a safe, compliant,



and well-controlled environment for guests and team members by enforcing safety standards, monitoring guest activity, and verifying eligibility requirements (including height, age, and waiver restrictions). While delivering excellent guest service is important, safety, compliance, cash controls, and risk prevention are the top priorities of this position.
Essential Duties & Responsibilities
Safety, Compliance & Risk Prevention (Primary Responsibility)
- Actively monitor guest behavior to ensure compliance with all safety rules, posted signage, and company policies.
- Verify guest eligibility for attractions and activities, including checking height, age, and waiver requirements prior to participation.
- Enforce all height, weight, and safety restrictions for FastTrax go-kart racing and attractions without exception.
- Perform continuous safety inspections of bowling approaches, ball returns, concourse areas, track viewing areas, and guest walkways.
- Ensure lanes, renta

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