Regional Operations Manager - Southern Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6ol8

ppWe are looking for a motivated and service?oriented professional to join our Tractor Service Department.
As part of an international after?sales organization, the new team member will contribute to strengthening dealer support and enhancing service performance across the assigned region.
/p h3Role Overview /h3 pThe new team member will be integrated into the Tractor service department, reporting directly to the Italian Service Manager.
/p pKey responsibilities include giving service support to dealers (regionally based), developing their after-sales business.
/p h3Key Responsibilities /h3 pbDealer Support: /b Manage daily technical inquiries from the field, providing expert guidance to dealer service progress, mechanics via telephone, mail and onsite.
/p pbCase Management: /b Oversee the e?service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem?solving protocols are correctly followed.
/p pJoint customers visit the dealer to fix complex technical issues.
/p pbDealer Visits: /b Conduct regular dealer visits to review service?related topics, including field follow?ups,



new service bulletins, mandatory campaign progress, and warranty issues.
Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics.
/p pbTraining: /b Facilitate technical training sessions (both virtual and in?person).
This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters.
/p h3Qualifications /h3 pThe ideal candidate must possess a technical diploma, specifically as a Mechanical Engineering Technician (or equivalent high school technical certification) with after?sales business knowledge.
/p pbEnglish Proficiency: /b Fluency in English (written and spoken) is a requirement for this role.
/p pAdditional Languages: French basics is desirable (not mandatory).
/p pbTechnical Skills: /b Advanced user?level knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint) is required.
/p /p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c6ol8