Front Desk Agent Turnante, Castello di Casole, A Belmond Hotel, Tuscany
Pubblicato il 10-08-2026 - Belmond in Siena
Description
We are seeking for season 2026 a Front Desk Agent Turnante to join our dedicated team.
The ideal candidate is passionate about providing authentic hospitality, demonstrating care and attention to detail in every guest interaction.
You will report directly to the Front Office Supervisor.
Main duties & responsibilities:
- Manage Front Desk operations according to company policies while maintaining high service standards.
- Build and maintain professional relationships with guests and colleagues.
- Anticipate guests' needs and address any complaints effectively.
- Perform cash and credit transactions as required.
- Assist with guest check-in and check-out procedures efficiently.
Requirements
- Minimum 1 year of experience in a similar role within luxury hotels.
- Fluent in Italian and English; knowledge of a third language is a plus.
- Excellent interpersonal and communication skills.
- Ability to remain calm and composed under pressure.
- Strong attention to detail and high standards of service.
- Proficient in Microsoft Office and hotel management systems.
Other requirements:
- Demonstrates effective communication and active listening skills.
- A collaborative team player who respects all team members and shares knowledge.
- Ability to manage multiple tasks, prioritizing effectively, even in fast-paced environments.
- Commitment to personal and professional growth within the hospitality industry.
Benefits
- Contract: Seasonal labor contract according to C.C.N.L. Settore Turismo for the summer 2026 season.
- Accommodation: in a wonderful staff house that includes access to a swimming pool.
- Professional Development: Opportunities for learning and development, including career growth within our hotel cluster.
- Preferred rate experiences at Belmond destinations.
About Us:
A former 10th century castle, the 39 suites of Castello di Casole retain the ambience of a private country house. It is a gateway to rolling hills, olive groves, and vineyards, as wel