10 ago - Reggio Calabria
Agrumaria
Founded in 1985, Agrumaria is a nature-inspired family company specialized in ingredients for Nutrition and Beauty industries. With 40 years of experience, we have established ourselves as a reliable partner for customers worldwide, combining technical expertise with a strong focus on innovation.
Our approach is grounded in continuous investment in R&D;, enabling us to deliver high-quality products that meet the evolving needs of the global market. With a presence that spans across multiple continents, including a new facility in Egypt, we are committed to ensuring excellence in every aspect of our work.
Visit Life at Agrumaria Page to learn more about the company.
Role Overview:
We are seeking a highly motivated Customer Service Specialist to join our team, which is dedicated to managing and strengthening relationships with national and international customers. The selected candidate will play a pivotal role in delivering an exceptional customer experience, providing comprehensive support throughout the sales and post-sales processes.
In your role you will:
Manage daily communications with customers, ensuring timely and effective support;
Monitor orders, from receipt to delivery, ensuring compliance with the agreed timing and conditions;
Coordinate with internal departments - logistics, commercial, production - to resolve any operational issues;
Provide proactive customer support, identifying solutions to improve satisfaction and loyalty;
Support the sales team in developing growth strategies for the target markets;
Request the necessary documentation for export - delivery notes, invoices, certifications - and manage any requests for customs assistance;
Analyze customer feedbacks and identify areas for improvement in business processes.
The ideal candidate has:
A Degree in Languages, Economics, or related fields;
1-2 years experience in similar roles, preferably in international contexts;
Excellent command of English (C1 European Level or higher).
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