Service Desk Engineer

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c7hfr

Build the science that shapes the future of human health.

Application closing date: 31.08.2026

Join a place where ambitious science thrives

Human Technopole (Milan) is a rapidly expanding life science institute where international researchers and cutting-edge technologies converge to accelerate biomedical discovery. Our mission is to transform bold scientific ideas into advances that improve human health.

Within this mission, the ICT & Data Centre Facility Department provides the technology services and user support that enable Human Technopole’s research and administrative activities to run efficiently. The Service Desk Team is responsible for delivering reliable IT services, maintaining end-user devices and digital workplace solutions, and ensuring that researchers and staff receive timely, high-quality technical assistance. By providing responsive support and continuously improving IT services, the department contributes to a productive, collaborative, and innovative working environment.





We are seeking a motivated Service Desk Engineer to support the activities of the ICT & Digitisation Area, contributing to the delivery of reliable and efficient IT services across the organization.

Your mission

As Service Desk Engineer, you will provide assistance about user’s daily issues with their company assets (Laptop, Mobile Phone, …) and promptly understand and fix possible issues via tickets.

You will interact with colleagues from Administration and Research, understand the needs and will support the users with all the necessary activities to make the user experience run smoothly. You will report to the Service Desk Coordinator.

Grow Your Skills

You will enhance your professional skills by:

Desk Support and Troubleshooting: providing technical support for various operating systems (MacOS, Windows, Linux, mobile), assisting users with company assets, diagnosing and resolving issues via ticketing systems, performing initial incident assessments, and implementing

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/7c7hfr