Service Manager
Pubblicato il 10-08-2026 - EstiaTech - Passion for Technology in Roma
For several international projects to be held in one of our clients, a multinational company based in Rome , we are looking for brilliant candidates with experience as Service Manager (IT and Digital Transformation) :
Qualifications
- Degree in Engineering, Maths or Computer Science;
- Engineering or IT background;
- 2 years of experience;
Expertise
- Good knowledge of cloud environment;
- Familiarity with SOAP, REST architectures;
- ITIL approach knowledge;
- Strong analysis skills.
Other Skills
- Orientation to problem solving and proactivity;
Main role and activities
- Creation and understanding of SLAs and KPIs based on the type of service, customer journey and business requirements;
- Definition and design of operational processes for the management and resolution of incidents, service requests and change requests;
- Service team's coordination, designated in the management of incident and issue;
- Problem management: coordination of the various internal and external teams for the resolution of problems and critical issues with a strong impact on the end user and customer experience;
- Service governance;
- Definition of reports based on technical and business needs.
Benefits
- Permanent contract
- Individual English courses on online platform
- Training and specialization courses
- Private supplementary health insurance
- Annual pass with unlimited access to the circuit's fitness centers / Pass for public transport
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