IT Digital Workplace Analyst
Pubblicato il 10-08-2026 - Msc Cruises in Napoli
Job Purpose
Deliver and operate modern Digital Workplace infrastructure and endpoint services, ensuring a secure, scalable, and high-performing user experience across MSC Cruises’ global offices and terminals.
Key Accountabilities
Manage and maintain the company Digital Workplace infrastructure
Design, implement, and operate Microsoft Endpoint Management solutions (Intune, SCCM) at global scale
Define and manage endpoint security and compliance policies (Intune compliance policies, configuration profiles, conditional access integration)
Enforce device security posture, including patching, encryption, and endpoint protection standards
Support and optimize Microsoft 365 services (Exchange Online, OneDrive, SharePoint, Teams) across multiple device types
Monitor system performance, proactively troubleshoot issues, and ensure service continuity
Contribute to the delivery of new office/terminal setups, including workplace and meeting room standardization
Develop and maintain technical documentation for infrastructure configurations, releases, patching, and compliance baselines
Collaborate with cross-functional teams to identify and resolve issues impacting end-user experience
Ensure compliance with corporate standards, security policies, and operational procedures
Contribute to continuous improvement initiatives and automation of Digital Workplace processes
Qualifications
5+ years of experience in IT Digital Workplace, or End-User Computing environments
Experience in international or distributed IT environments supporting multiple offices and users
Fluency in English required; additional languages considered an advantage
Strong knowledge of Microsoft technologies: Active Directory, Azure AD (Entra ID), Intune, SCCM, Windows Server
Hands-on experience with Intune configuration profiles, compliance policies, conditional access, and endpoint security controls
Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive) and endpoint management
Experi