Product Support Specialist
Pubblicato il 10-08-2026 - Jobgether in Italia
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Specialist based in Italy.
This role offers the opportunity to become a key contributor to a growing product support function within a fast-paced SaaS environment.
You will act as the bridge between customers, product teams, and engineering, ensuring users receive fast and effective solutions.
The position combines technical problem-solving, customer communication, documentation, and process improvement.
You will help shape support operations, establish best practices, and improve how customers experience the product.
Working closely with cross-functional teams, you will contribute to product quality, customer satisfaction, and continuous improvement.
This is an ideal opportunity for someone who enjoys ownership, learning new technologies, and making a visible impact in a scaling organization.
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Accountabilities
As a Product Support Specialist,
you will own the customer support experience for product-related questions while helping build scalable support processes and resources.
Serve as the first point of contact for product-related inquiries through chat and other support channels, providing clear, empathetic, and efficient solutions.
Investigate customer issues by reviewing logs, identifying patterns, documenting bugs, and collaborating with Product and Engineering teams to ensure effective resolution.
Perform quality checks before product releases to stay informed about new features and ensure a smooth customer experience.
Create, maintain, and improve knowledge base resources, including help center articles that make complex product topics easier to understand.
Produce product communication materials, including feature update videos and announcements that help users understand and adopt new functionalities.
Continuously improve support workflows and processes to increase efficiency and enhance customer satisfaction.