10 ago - Milano
OpenTable
Onboarding Specialist (Italian Speaking)
Location: Milan or Rome (Remote)
Duration: 12 Month Fixed Term Contract
ABOUT OPENTABLE
With millions of diners, 60,000+ restaurant partners and 25+ years of
experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an
industry leader with a passion for helping restaurants thrive. Our world-class
technology empowers restaurants to focus on what matters most – their team,
their guests, and their bottom line – while enabling diners to discover and book
the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do
it. You’ll also be part of a global team and its portfolio of metasearch brands.
Hospitality is all about taking care of others, and it defines our culture
About the job
As an Onboarding Specialist, you will drive the successful integration of our
restaurant partners by managing the implementation process from initial sale to
go-live. Utilizing a consultative approach, you will configure software
solutions, coordinate logistics,
and deliver tailored training to set each
restaurant up for long-term success. You will collaborate within a global team
to optimize the speed, volume, and quality of implementations in a hybrid work
environment. By empowering restaurant staff with the right tools and knowledge,
you will play a critical role in enhancing their operational efficiency and
overall experience.
Responsibilities
* Guide restaurant partners through the comprehensive onboarding process,
tailoring the system configuration to meet specific operational needs.
* Deliver engaging training to key restaurant staff via remote tools, focusing
on optimizing their daily operations using our software.
* Manage a dynamic queue of restaurant implementations to reduce
time-to-onboarding while ensuring high-quality setup and deployment.
* Coordinate administrative functions for the global onboarding program,
including scheduling, content collection, and
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